Awarded contract
Published
Digital Platform Procurement
80 Suppliers have already viewed this notice
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Description
The Councils are looking for a single primary Supplier, with capability to provide, configure and implement a full featured specialist Omni-Channel Digital Platform SaaS solution. In addition to workflow and case management functionality, the platform must provide integrations to back office applications, means of rapid development of processes using non-ICT staff and ability to share/utilise pre-built components/processes, within a free of charge-shared space. A SaaS/Cloud-based solution is essential. Lot 1: Lot 1 - Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features Lot 1 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features Lot 2: Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features Lot 2 – Omni-Channel Digital platform, including application sharing facility, with integral CRM features
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