Awarded contract

Published 8 months ago

Corporate case management and complaints system

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Buyer

London Borough of Islington

Value

164,250 GBP

Current supplier

ROL Solutions Ltd

Description

There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Partnership Director Fairer Together

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Corporate Director of Environment & Climate Change

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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