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See the latest 47 customer experience tenders published:

  • Open

    Published 3 days ago

    Consultancy for Financial Management System Review

    bank-iconCHPtime-iconClose date: 13/10/2021

    CHP wishes to commission a consultancy-led review of CHP's Financial Management systems. CHP is in the process of delivering a new Target Operating Model, which will outline key roles and processes for the delivery of excellent customer exp...

  • Open

    Published 3 days ago

    Stations Improvement Programme (SIP) including Installation of Digital Customer Information Screens, Upgrade of CCTV and upgrade of WAN/LAN infrastructure

    bank-iconWEST MIDLANDS TRAINS LIMITEDtime-iconClose date: 25/10/2021

    The scope of the Stations Improvement Programme (SIP) is to:- 1. replace all existing customer information screens (CIS) with new digital customer information screens (DCIS) at every station on the WMT network. 2. undertake CCTV upgrade works on stations ...

  • Open

    Published 4 days ago

    Volunteer Management System

    bank-iconLiverpool City Counciltime-iconClose date: 12/10/2021

    Liverpool City Council (LCC) has a refreshed Employees Volunteer Scheme with the purpose of demonstrating commitment to and reconnecting with our communities. In addition to providing opportunities for the employees. The aim is to encourage and grow volun...

  • Pre-tender

    Published 11 days ago

    Innovation Design Contest - Rail Revolution

    bank-iconNetwork Rail Infrastructure Ltd

    Network Rail are running a Design Contest to procure Innovative solutions to our business problems. Representatives from our regions and members of wider industry selected 3 key challenge themes 1. Performance, 2. Customer Experience, 3. Asset Management....

  • Open

    Published 13 days ago

    EA Education Technology Services (ETS) Programme - Market Information Session - 30th September 2021

    bank-iconEducation Authority NIprice-tag-icon1 GBPtime-iconClose date: 29/09/2021

    ** This is not a tender exercise by the Education Authority - This is to advertise a Market Information Session on 30th September 2021*** The EA is responsible for the delivery of the Education Technology Services (ETS) programme, part of DEs ‘Education T...

  • Open

    Published 13 days ago

    ITEP0175 - Digital Roads – Digital Change Office

    bank-iconNational Highways (previously Highways England)time-iconClose date: 28/09/2021

    Summary of the work The successful bidder will establish run the Digital Change Office, provide overarching independent programme assurance. Include • Integrated planning • Workplan maintenance & tracking • Stakeholder management & communication • Commu...

  • Open

    Published 13 days ago

    “Connected Working” Digital Transformation Solution

    bank-iconGloucestershire County Counciltime-iconClose date: 10/10/2021

    This invitation to tender is issued by Gloucestershire County Council on behalf of Ubico Ltd for a “Connected Working” Digital Management System to support and enhance service delivery. Ubico Ltd is a local authority owned company established to deliver e...

  • Open

    Published 13 days ago

    Provision of Therapists for the Health and Wellbeing Suite at South Lake

    bank-iconArmagh City Banbridge and Craigavon Borough Counciltime-iconClose date: 01/10/2021

    The preferred delivery model is to rent out the treatment rooms to self-employed therapists or businesses employing therapists for an agreed sum to include rent and a contribution to operating costs. These Therapists are required to deliver exceptional cu...

  • Open

    Published 13 days ago

    “Connected Working” Digital Transformation Solution

    bank-iconGloucestershire County Counciltime-iconClose date: 12/10/2021

    This invitation to tender is issued by Gloucestershire County Council on behalf of the Company for a “Connected Working” Digital Management System to support and enhance service delivery. Ubico Ltd is a local authority owned company established to deliver...

  • Open

    Published 13 days ago

    EA Education Technology Services (ETS) Programme - Market Information Session - 30th September 2021

    bank-iconEducation Authority NIprice-tag-icon1 GBPtime-iconClose date: 29/09/2021

    ** This is not a tender exercise by the Education Authority - This is to advertise a Market Information Session on 30th September 2021*** The EA is responsible for the delivery of the Education Technology Services (ETS) programme, part of DEs ‘Education T...

  • Open

    Published 16 days ago

    Tate Galleries - Full-service payment provider

    bank-iconTate Galleryprice-tag-icon45,000,000 GBPtime-iconClose date: 04/10/2021

    Tate is embarking on an ambitious and wide-reaching transformation of its customer-facing and revenue-generating systems. One of the key projects within this programme of change is to consolidate the existing disparate payment processors serving our vario...

  • Open

    Published 17 days ago

    Tate Galleries - Full-service payment provider

    bank-iconTate Galleryprice-tag-icon45,000,000 GBPtime-iconClose date: 04/10/2021

    Tate is embarking on an ambitious and wide-reaching transformation of its customer-facing and revenue-generating systems. One of the key projects within this programme of change is to consolidate the existing disparate payment processors serving our vario...

  • Closed

    Published a month ago

    Customer Experience Technology and Platforms - Soft Market Testing

    bank-iconReading Borough Counciltime-iconClose date: 06/09/2021

    Soft market test and early engagement to improve market knowledge of customer experience technology and platforms in advance of a potential procurement

  • Pre-tender

    Published a month ago

    Customer Experience Technology and Platforms - Soft Market Testing

    bank-iconReading Borough Council

    Reading Borough Council are seeking to improve their market knowledge of customer experience technology and platforms in advance of a potential procurement. We would like to take the opportunity to do some soft market testing as outlined below, to determi...

  • Closed

    Published a month ago

    Supply of Services Associated with Management Consulting services

    bank-iconYorkshire Water Services Ltdprice-tag-icon17,000,000 GBPtime-iconClose date: 20/09/2021

    This notice is seeking expressions of interest for establishment of a Framework Agreement for Management Consulting services and Resource Augmentation capacity across Yorkshire Water Services' (referenced 'YWS' herein) different businesses. Service compri...

  • Closed

    Published a month ago

    Planning and Building Control System

    bank-iconSalford City Counciltime-iconClose date: 10/09/2021

    Salford City Council is considering options around its Planning, Building Control and Gazetteer (LLPG) systems.  In preparation for this, it is the intention to hold some soft market testing (preliminary market consultations) workshops to review the curre...

  • Open

    Published a month ago

    Leisure Management Software and Access Control

    bank-iconChesterfield Borough Councilprice-tag-icon418,000 GBPtime-iconClose date: 27/09/2021

    Chesterfield Borough Council are looking to award a contract for the Leisure Management Software and Access Control. The Council manages 2 leisure facilities in the borough and its looking to engage with a supplier to its transform leisure services by del...

  • Pre-tender

    Published a month ago

    AMI Smart Metering Initiative

    bank-iconSevern Trent Water Ltd

    BACKGROUND: Severn Trent Water and Hafren Dyfrdwy (the Utilities) are seeking to publish a PIN notice and conduct a soft market testing exercise as permitted by regulations 58 and 59 of the Utilities Contracts Regulations 2016 to understand the opportunit...

  • Closed

    Published a month ago

    Digital Services Improvement Research Partner

    bank-iconCastles and Coaststime-iconClose date: 13/09/2021

    The purpose of this tender is to select a partner organisation that can carry out a detailed and independent market appraisal of potential products and solutions the that enable a great digital self-serve experience for our Customers. Keywords: Digital Se...

  • Stale pre-tender

    Published a month ago

    Planning and Building Control System

    bank-iconSalford City Counciltime-iconClose date: 11/09/2021

    Salford City Council is considering options around its Planning, Building Control and Gazetteer (LLPG) systems. In preparation for this, it is the intention to hold some soft market testing (preliminary market consultations) workshops to review the cu...

  • Closed

    Published 2 months ago

    Abandoned - Leisure Management Software and Access Control

    bank-iconChesterfield Borough Councilprice-tag-icon418,000 GBPtime-iconClose date: 15/09/2021

    Chesterfield Borough Council are looking to award a contract for the Leisure Management Software and Access Control. The Council manages 2 leisure facilities in the borough and its looking to engage with a supplier to its transform leisure services by del...

  • Closed

    Published 2 months ago

    Leisure Management Software and Access Control

    bank-iconChesterfield Borough Councilprice-tag-icon418,000 GBPtime-iconClose date: 15/09/2021

    Chesterfield Borough Council are looking to award a contract for the Leisure Management Software and Access Control. The Council manages 2 leisure facilities in the borough and its looking to engage with a supplier to its transform leisure services by del...

  • Closed

    Published 2 months ago

    Website Consolidation Project

    bank-iconStonewater Ltdprice-tag-icon115,000 GBPtime-iconClose date: 10/09/2021

    The current Stonewater website was launched to mark the formation of Stonewater in 2015. A number of continuous improvements have been made to the site since its launch, including redesigning the home page and other key areas of the site, improving and s...

  • Closed

    Published 2 months ago

    GWR Customer Experience Training (GEMS2)

    bank-iconFirst Greater Western Ltdprice-tag-icon410,000 GBPtime-iconClose date: 05/09/2021

    The design, delivery and evaluation of a Customer Experience development programme. Lot 1: This Expression of Interest (EOI) is designed to identify any Suppliers that are interested in tendering for the provision of Provision of design, delivery and eva...

  • Closed

    Published 2 months ago

    Mobility as a Service Application Project

    bank-iconWest Midlands Combined Authorityprice-tag-icon5,000,000 GBPtime-iconClose date: 02/09/2021

    The aim of this project is to provide a step-change improvement in the customer experience for planning, booking and paying for travel using sustainable modes of transport in the West Midlands, while allowing Transport for West Midlands (TfWM) and transpo...

  • Closed

    Published 2 months ago

    Mobility as a Service (MaaS) Application Project

    bank-iconWest Midlands Combined Authorityprice-tag-icon1,800,000 GBPtime-iconClose date: 02/09/2021

    The aim of this project is to provide a step-change improvement in the customer experience for planning, booking and paying for travel using sustainable modes of transport in the West Midlands, while allowing Transport for West Midlands (TfWM) and transpo...

  • Closed

    Published 2 months ago

    Provision of a Leisure Management System

    bank-iconBroxtowe Borough Counciltime-iconClose date: 06/09/2021

    Tenders are invited from suitably qualified firms for the supply, delivery, database migration, installation, staff training and commissioning of an integrated leisure management and point of sale software solution for Liberty Leisure Limited. Liberty ...

  • Pre-tender

    Published 2 months ago

    East West Rail Company Ltd (EWR Co): Enterprise Partner - Pre Procurement Market Engagement

    bank-iconEast West Railway Company Ltdprice-tag-icon1,500,000,000 GBP

    East West Rail is an ambitious project that involves bringing back into use a section of railway that was closed to passengers in the 1960s, refurbishing existing railway lines between Oxford and Bedford, as well as building brand new railway infrastructu...

  • Closed

    Published 2 months ago

    Branded Experience Strategy Partner

    bank-iconOrdnance Surveyprice-tag-icon285,000 GBPtime-iconClose date: 23/08/2021

    OS would like to mature our approach to CX and create a customer experience strategy that all OS people can connect with and deliver outcomes. We require a partner who can benchmark and measure our CX maturity, help develop the vision and...

  • Closed

    Published 2 months ago

    Branded Experience Strategy Partner

    bank-iconOrdnance Surveyprice-tag-icon285,000 GBPtime-iconClose date: 23/08/2021

    OS would like to mature our approach to CX and create a customer experience strategy that all OS people can connect with and deliver outcomes. We require a partner who can benchmark and measure our CX maturity, help develop the vision and maturity pathw...

  • Closed

    Published 2 months ago

    CUSTOMER EXPERIENCE MEASUREMENT SOLUTION

    bank-iconCalMac Ferries Ltdprice-tag-icon200,000 GBPtime-iconClose date: 20/08/2021

    The provision of a Customer Experience Measurement Solution. Lot 1: Company Info: Caledonian MacBrayne is a trading name of CalMac Ferries Limited, which was incorporated in May 2006 (SC302282).  CalMac Ferries Limited (hereinafter CalMac), incorporating...

  • Closed

    Published 2 months ago

    CUSTOMER EXPERIENCE MEASUREMENT SOLUTION

    bank-iconCalMac Ferries Ltdprice-tag-icon200,000 GBPtime-iconClose date: 20/08/2021

    The provision of a Customer Experience Measurement Solution. Company Info: Caledonian MacBrayne is a trading name of CalMac Ferries Limited, which was incorporated in May 2006 (SC302282).  CalMac Ferries Limited (hereinafter CalMac), incorporating Argyll...

  • Closed

    Published 2 months ago

    Information & Communication Technologies - Information & Communication Technologies

    bank-iconLondon Borough of Waltham Forestprice-tag-icon5,000,000 GBPtime-iconClose date: 03/08/2021

    Competition for: Housing IT CONSULTANCY The Housing I.T. Programme has completed a requirements and tender exercise to replace our Housing I.T. Infrastructure of several legacy systems, Northgate (OHMS) and Home connections (Hope) being at the core. The t...

  • Closed

    Published 2 months ago

    Greater Anglia Shared Services - Customer Experience and Delay Repay

    bank-iconABELLIO TRANSPORT HOLDINGS LIMITEDtime-iconClose date: 16/08/2021

    Abellio Transport Holdings Limited will be tendering on behalf of the following Train Operating Company (TOC) Greater Anglia (GA) for Customer Experience and Delay Repay Shared Services. The Customer Experience service includes but not limited to, back-of...

  • Closed

    Published 2 months ago

    Contract for Provision of Technology Innovation in Customer Experience and Frontline Service delivery, for the post-Covid world

    bank-iconLondon Borough of Waltham Foresttime-iconClose date: 30/07/2021

    Waltham Forest Council is seeking expert assistance to help us innovate our customer experience and frontline service delivery. This project will form part of our new Digital and Technology Strategy to enable our Customer Experience Strategy, which in tur...

  • Closed

    Published 2 months ago

    Provision of Software Engineering Services – PS/21/99

    bank-iconDriver and Vehicle Licensing Agencyprice-tag-icon7,000,000 GBPtime-iconClose date: 28/07/2021

    Summary of the work DVLA requires a supplier to provide a supply of highly skilled engineering developers/support resource to aid in the design, development, and support of the department’s ambitious IT Transformation programme. The programme broadly loo...

  • Closed

    Published 3 months ago

    INTEGRATED LAND AND PROPERTY-BASED IT CASE MANAGEMENT SOLUTION

    bank-iconLondon Borough of Hammersmith and Fulhamtime-iconClose date: 16/08/2021

    The Authority requires an integrated land and property-based IT case management solution for multiple regulatory services across the authority. The solution will be highly embedded within the organisation and underpin many business processes and cases...

  • Closed

    Published 3 months ago

    HMRC Enterprise Integration Service - CDS: Single Customs Platform Delivery

    bank-iconHMRC Chief Digital & Information Office - Enterprise Integration Services (CDIO-EIS)price-tag-icon30,000,000 GBPtime-iconClose date: 26/07/2021

    Summary of the work EIS are seeking a supplier partner to support the delivery of integration components for the CDS:Single Customs Platform. Expected Contract Length 2 Years with an optional 6 months extension Latest start date Monday 30 August 2021 B...

  • Closed

    Published 3 months ago

    HMRC Enterprise Integration Service - Borders & Trade Release 2 Delivery

    bank-iconHMRC Chief Digital & Information Office - Enterprise Integration Services (CDIO-EIS)price-tag-icon15,000,000 GBPtime-iconClose date: 26/07/2021

    Summary of the work EIS are seeking a supplier to support the delivery of integration components for the Borders & Trade programme. Expected Contract Length 2 Years with an optional 6 months extension Latest start date Monday 30 August 2021 Budget Rang...

  • Closed

    Published 3 months ago

    HMRC Integration Platform Delivery and Support 2021-23

    bank-iconHMRC Chief Digital & Information Office - Enterprise Integration Services (CDIO-EIS)price-tag-icon15,000,000 GBPtime-iconClose date: 26/07/2021

    Summary of the work EIS are seeking a supplier to partner build, transform and provide on-going support (24/7, 365) to our internal and external Integration Platforms. Expected Contract Length 2 Years with an optional 6 months extension Latest start da...

  • Closed

    Published 3 months ago

    Information & Communication Technologies - Information & Communication Technologies

    bank-iconLondon Borough of Waltham Forestprice-tag-icon5,000,000 GBPtime-iconClose date: 23/07/2021

    Competition for: Housing IT CONSULTANCY The Housing I.T. Programme has completed a requirements and tender exercise to replace our Housing I.T. Infrastructure of several legacy systems, Northgate (OHMS) and Home connections (Hope) being at the core. ...

  • Closed

    Published 3 months ago

    Contract for an Integrated Land and Property-Based IT Case Management Solution

    bank-iconLondon Borough of Hammersmith and Fulhamprice-tag-icon1,500,000 GBPtime-iconClose date: 16/08/2021

    The Authority requires an integrated land and property-based IT case management solution for multiple regulatory services across the authority. The solution will be highly embedded within the organisation and underpin many business processes and cases. ...

  • Closed

    Published 3 months ago

    Social Worker (Hospital Team) SA/06/07/2021

    bank-iconSandwell Metropolitan Borough Councilprice-tag-icon18,648 GBPtime-iconClose date: 12/07/2021

    Social Workers (Hospital Team) Rate of Pay: ?28.00 Ltd Hours: 37 Hours Location: See location details in advert below Start Date: ASAP Contract type: Agency - 12 weeks Job Description and Personnel Specificatio...

  • Closed

    Published 3 months ago

    Leisure Management System

    bank-iconGedling Borough Counciltime-iconClose date: 16/08/2021

    Tenders are invited from suitably qualified firms for the supply, delivery, database migration, installation, staff training and commissioning of an integrated leisure management and point of sale software solution for Gedling Borough Council.Gedling Boro...

  • Closed

    Published 3 months ago

    Software as a Service Finance Solution

    bank-iconMuir Group Housing Association Limitedprice-tag-icon1 GBPtime-iconClose date: 20/08/2021

    The provision of a Software as a Service Finance Solution to include all the required implementation and transformation services. Lot 1: Muir Group are looking to replace their existing, on Premise Sun Accounts system with a Software as a Service Solutio...

  • Closed

    Published 3 months ago

    Competitive Procedure With Negotiation for the Supply of Historic Coins and Associated Services

    bank-iconRoyal Minttime-iconClose date: 30/07/2021

    This requirement relates to the sourcing of Historic Coins and associated services including, but not limited to, the authentication and valuation of coins. Lot 1: Collector Services is the newest division of The Royal Mint, established four years ago, i...

  • Pre-tender

    Published 3 months ago

    Customer Experience Platform

    bank-iconNorfolk County Council

    Norfolk County Council is seeking to procure a new customer experience platform, which will change the way we use our application technology to improve the way our customers contact and engage with us (i.e. improve the customer journey). Lot 1: Norfolk C...

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