Tenders & contracts relating to Telephone-answering services

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Telephone-answering services tenders & contracts

Awarded
Published 10 months ago
DVSA Contact Centre Additional Capacity - Call Surges 2023
3,417,608 GBPExpiry date: 16/07/2026
Covid-19 caused large, unforeseen call volumes which have been very difficult to handle with existing resources. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand spikes....
Awarded
Published 10 months ago
Contact Centre Services for an EASS Helpline
5,000,000 GBPExpiry date: 30/06/2025
Contact centre services for the EASS Helpline.
Awarded
Published 10 months ago
Revenues and Benefits Telephone Information Service
26,401 GBPExpiry date: 13/06/2026
24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-...

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Awarded
Published 10 months ago
Public enquiries call handling contingency service
33,350 GBPExpiry date: 30/06/2025
A call-off contract to assist with public enquiries. during periods of high call volumes
Awarded
Published 10 months ago
165-SNBD-22 Contact Centre Telephony System Replacement - AWARD
733,671 GBPExpiry date: 31/10/2025
You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further co...
Awarded
Published 11 months ago
Out of Hours Emergency Call Handling Services for Cheltenham Borough Homes and Cheltenham Borough Council - AWARD
80,832 GBPExpiry date: 31/03/2026
CBH require an Out of Hours (OOH) emergency call handling service for its tenants and leaseholders in their properties and communal areas and surrounding land. The OOH's emergency telephone number (0800 408 0000) provides a source of contact for all tenan...
Awarded
Published 11 months ago
Managed Services - Document Management and Contact Centre Services
2,803,349 EUR
Lot 1: Managed Services - Document Management and Contact Centre Services The Residential Tenancies Board (RTB) undertook a project to outsource its requirements for data management and contact centre services. The intention was to provide an efficient, t...
Awarded
Published 11 months ago
Business to Business Outsourced Services
92,312,456 GBPExpiry date: 31/03/2027
This notice is published to commence a procurement event to award a new contract for its Business to Business (B2B) outsourced services. This package of work is part of NS&I's Rainbow Programme, and it will procure a strategic supplier of managed service...
Awarded
Published 11 months ago
Out of Hours Call Handling
480,000 GBPExpiry date: 25/06/2025
Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews)...
Awarded
Published 11 months ago
Business to Business Outsourced Services
92,312,456 GBP
This contract has been awarded following the conclusion of a procurement process. B2B will be delivered predominantly in its current form and NS&I expects the supplier to transition the existing solution minimising disruption and maintaining continuity fo...
Awarded
Published 11 months ago
UoB Call Centre Services
118,932.2 GBPExpiry date: 16/08/2026
This tender is seeks to appoint an experienced call centre to support the University with the following projects over a three year period (2 + 1)
Awarded
Published 11 months ago
Out of Hours Call Handling
480,000 GBP
Network Homes requires a contract for an Out of Hours Call Handling Services for the use by residents .This contract will be awarded for 2 years with option to extend for further three years on annually renewable basis (Subject to performance reviews) Lot...