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Tenders & contracts relating to Customer services

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Customer services tenders & contracts

  • Awarded

    Published 9 months ago

    ESPH596 JB WDC Residents Survey 2023 and 2025

    price-tag-icon44,382.5 GBPtime-iconExpiry date: 31/07/2025

    Wealden District Council has entered into a contract for consultants to undertake the 2023 perceptions based satisfaction survey of Wealden residents. These surveys are carried out every two years and the contract will have the option to extend to include...

  • Awarded

    Published 4 years ago

    Out of Hours Call Handling Services (2020)

    price-tag-icon1,760,000 GBPtime-iconExpiry date: 12/08/2025

    L and Q Housing Trust require a service provider to deliver an out of hours customer services contact centre offering for all customer residents who require resolution to an emergency situation. In analysing routes to market L and Q has considered a numbe...

  • Awarded

    Published a year ago

    Contact Centre Services

    price-tag-icon9,060,383 GBPtime-iconExpiry date: 31/10/2025

    Contact Centre Services for Companies House Awarded via CCS RM6181 Outsourced Contact Centre and Business Services

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  • Awarded

    Published 5 months ago

    Contact Centre Services

    price-tag-icon9,544,470.42 GBPtime-iconExpiry date: 16/11/2025

    Provision of outsourced contact centre services.

  • Awarded

    Published 5 years ago

    Call centre

    price-tag-icon661,000 EURtime-iconExpiry date: 25/12/2025

    The SBCI sought tenders for the provision of data processing and customer services. Please see the RFT attached to this notice for further information. The SBCI sought tenders for the provision of data processing and customer services. Please see the RFT ...

  • Awarded

    Published a year ago

    GB-Liverpool: Customer Helpdesk Software Services

    price-tag-icon99,850 GBPtime-iconExpiry date: 29/12/2025

    Customer Helpdesk Software Services

  • Awarded

    Published 2 years ago

    Provision of Customer Experience Survey 2022/25

    price-tag-icon1,166,540 GBPtime-iconExpiry date: 31/12/2025

    The Department for Work and Pensions (DWP), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in lengt...

  • Awarded

    Published 2 years ago

    Cornwall Council Residents Survey 2022-25

    price-tag-icon120,000 GBPtime-iconExpiry date: 01/01/2026

    Cornwall Council is committed to listening to residents and acting in their best interests. The Council’s regular resident survey provides feedback on what is important to people and what they think of their Council, the services it provides and its value...

  • Awarded

    Published 3 years ago

    ESPH TW Out of Hours Telephone Service (ESPH306 LM) - AWARD

    price-tag-icon200,000time-iconExpiry date: 23/01/2026

    Eastbourne Borough Council, Hastings Borough Council, Lewes District Council, Rother District Council and Wealden District Council sought a suitably qualified and experienced Contractor to handle all telephone calls that come to the Councils during the Ou...

  • Awarded

    Published a month ago

    BT46 - RM1557.13- Customer Satisfaction Feedback and Insights

    price-tag-icon62,807 GBPtime-iconExpiry date: 31/01/2026

    The GovMetric feedback tool is a customer satisfaction reporting platform for surveys and insights that will gather customer sentiment and reason for procuring that sentiment online, via website and all webform and on email responses. This is stage 2 of t...

  • Awarded

    Published 6 months ago

    Out of Hours Call Handling Service (2023)

    price-tag-icon740,000 GBPtime-iconExpiry date: 01/02/2026

    This procurement process is to identify a suitable supplier to undertake the delivery of an 'Out of Hours' (OOH) telephone call handling service for residents of the Council and other organisations that Hackney Council takes inbound Calls from on behalf o...

  • Awarded

    Published 6 months ago

    Out of Hours Call Handling Service (2023)

    price-tag-icon226,380 GBPtime-iconExpiry date: 01/02/2026

    This procurement process is to identify a suitable supplier to undertake the delivery of an 'Out of Hours' (OOH) telephone call handling service for residents of the Council and other organisations that Hackney Council takes inbound Calls from on behalf o...

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