Tenders & contracts relating to Customer services

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Customer services tenders & contracts

Awarded
Published 5 months ago
Contact Centre Services
9,544,470.42 GBPExpiry date: 16/11/2025
Provision of outsourced contact centre services.
Awarded
Published 5 months ago
Visitor and Residents Survey
95,520 GBP
Visitor and Residents Survey Development, planning and execution of both Visitor and Resident surveys for Cairngorms National Park Authority, including questionnaire design, sampling plans, fieldwork, analysis and reporting of datasets....
Awarded
Published 5 months ago
Provision of Contact Centre Services (Located On The Island Of Ireland) Including Associated Software Solutions
42,000,000 EUR
The National Transport Authority (NTA) plans to implement a Consolidated Contact Centre (CCC), located on the island of Ireland, under the Transport For Ireland (TFI) brand. The NTA is seeking to engage a suitable party to provide the following services: ...

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Awarded
Published 5 months ago
Rainbow Customer Contact and Core Banking - LOT 1 - Customer Contact Centre and Operations
275,959,714 GBP
This procurement is for a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys t...
Awarded
Published 5 months ago
Provision Of Contact Centre Services Including Associated Software Solutions
As part of it’s customer contact strategy, the National Transport Authority (“NTA”) plans to implement a Consolidated Contact Centre (“CCC”) under the Transport For Ireland (“TFI”) brand. The CCC will be the primary customer service contact point for serv...
Awarded
Published 6 months ago
Out of Hours Call Handling Service (2023)
226,380 GBPExpiry date: 01/02/2026
This procurement process is to identify a suitable supplier to undertake the delivery of an 'Out of Hours' (OOH) telephone call handling service for residents of the Council and other organisations that Hackney Council takes inbound Calls from on behalf o...
Awarded
Published 6 months ago
Provision of Customer Centricity Consultancy Services
98,500 GBPExpiry date: 02/11/2024
Contract awarded to PricewaterhouseCoopers LLP to deliver Customer Centricity Consultancy Services to Nest.
Awarded
Published 6 months ago
PS23285 - Fibre in Water evaluation
75,055 GBPExpiry date: 29/03/2024
***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This procurement is being concluded following a mini competition under the Crown Commercial Services DPS RM6126. Brief Description of Requirement The project aims to facilitate conne...
Awarded
Published 6 months ago
Parliamentarians' perception tracking survey 2024-2028
75,600 GBPExpiry date: 30/09/2028
The GMC carries out a biennial programme of perception tracking surveys across a range of audiences (doctors, medical students, medical educators, responsible officers, stakeholders, health providers, as well as patients and members of the public). Gathe...
Awarded
Published 6 months ago
Tenant Satisfaction Measures
75,903 GBPExpiry date: 16/07/2024
Yorkshire Housing is looking to procure a forward thinking and socially aware Supplier that has the ability to deliver an excellent solution delivering a blended approach to delivery of Tenant Satisfaction Measures in line with the Social Housing Regulati...
Awarded
Published 6 months ago
Tenant Satisfaction Measures
60,000 GBPExpiry date: 13/08/2026
SCC require a company to carry out a telephone and electronic survey - new requirement from regulator of social housing. 1500 surveys are required to meet requirements detailing a minimum of 12 pre-determined questions. Additional information: Please s...
Awarded
Published 6 months ago
Out of Hours Call Handling Service (2023)
740,000 GBPExpiry date: 01/02/2026
This procurement process is to identify a suitable supplier to undertake the delivery of an 'Out of Hours' (OOH) telephone call handling service for residents of the Council and other organisations that Hackney Council takes inbound Calls from on behalf o...