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Tenders & contracts relating to Customer services

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Customer services tenders & contracts

  • Awarded

    Published a year ago

    Tender for Visitor Profiling Service - AWARD

    price-tag-icon56,750 GBPtime-iconExpiry date: 31/03/2025

    At National Museums Liverpool (NML) we have diverse audiences that attend our seven core venues, with over three million visitors a year. We are seeking an insights and analysis company that can deliver a customer profiling service to report on our audien...

  • Awarded

    Published 2 years ago

    Provision of Out of Hours Call Handling Service

    price-tag-icon12,798.07 GBPtime-iconExpiry date: 31/03/2025

    Oxford City Council is seeking for the Provision of Out of Hours Call Handling Service. The majority of calls that will need to be resolved will be in the Environmental Development Area of business, things like reports of noise, stray dogs and pollution i...

  • Awarded

    Published a year ago

    SURVEYS - Lot 1 Customer Satisfaction, Lot 2 Employee Satisfaction, Lot 3 Transactional Surveys to Capture the Voice of the Customer

    price-tag-icon141,600 GBPtime-iconExpiry date: 31/03/2025

    The purpose of this tender is procure our SURVEY requirements across the following three lots; Lot 1 Tenant Satisfaction Survey Lot 2 Employee Survey Lot 3 Transactional surveys to capture the voice of the customer Further details can be found via...

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  • Awarded

    Published 2 months ago

    DN707636 - The Service Provision of a Community Insight Survey

    price-tag-icon37,600 GBPtime-iconExpiry date: 31/03/2025

    The Council is seeking to engage a research organisation to deliver a quarterly survey of residents via telephone methodology. The purpose of this research project is to carry out robust surveying of Leicestershire residents on a quarterly basis to inform...

  • Awarded

    Published 4 months ago

    Department for Business and Trade- Business Support Service (tendered as 'Business Information Service 2024')

    price-tag-icon7,500,000 GBPtime-iconExpiry date: 31/03/2025

    The Department for Business and Trade is seeking to award to a supplier to provide a service to provide information, advice, guidance and signposting for any kind of business, including pre-start-ups, in England. This new service will replace the exist...

  • Awarded

    Published 4 years ago

    Call centre

    time-iconExpiry date: 16/04/2025

    Irish Water is committed to meeting customer expectations with the objective of establishing trust and reputation for excellent customer service. Providing an excellent service to customers that meets customers evolving needs and requirements, while takin...

  • Awarded

    Published a month ago

    Provision of Customer Satisfaction Survey Services

    price-tag-icon99,487 GBPtime-iconExpiry date: 21/04/2025

    This is a transparency notice detailing the award of a contract for the provision of Customer Satisfaction Survey Services Total Awarded Value is the maximum of all charges.

  • Awarded

    Published 11 months ago

    Voice of the Customer

    price-tag-icon158,000 GBPtime-iconExpiry date: 11/05/2025

    Livv Housing Group is a registered provider of social housing, predominantly in Knowsley, with c.13,000 homes and c.20,000 customers, of varying tenure and type, with a strong community presence. Our ambition is to become an intelligence led, data driven ...

  • Awarded

    Published 4 years ago

    Employee Engagement Software - AWARD

    price-tag-icon262,752 GBPtime-iconExpiry date: 27/06/2025

    Thirteen Housing Group (THG) require a service supplier to provide a cloud based platform upon which its (approx) 1,600 employees voices can be captured. This platform will include - o The ability to undertake major (whole organisational survey(s)...

  • Awarded

    Published 10 months ago

    Technology Enabled Care Services

    price-tag-icon255,000 GBPtime-iconExpiry date: 18/07/2025

    Leeds City Council's requirements in respect of servicing and maintenance of the existing Care Ring Fire Detection Systems in Dwellings forming part of Sheltered Housing Complexes and within Dispersed Sheltered Housing Accommodation across Leeds....

  • Awarded

    Published 3 months ago

    Baselining Survey of Company Perceptions of UK Sanctions

    price-tag-icon671,000 GBPtime-iconExpiry date: 21/07/2025

    The Economic Deterrence Initiative (EDI) was announced by the British Government in 2023. The initiative includes funding for improvements to the implementation and enforcement of UK sanctions, among other things, over a period of two years. Since Ap...

  • Awarded

    Published 3 years ago

    TfL 91640 - Batch 8 B - Oyster Call Handling

    price-tag-icon3,690,938 GBPtime-iconExpiry date: 30/07/2025

    Contact Centres Handling Services for Oyster Travel

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