Rail Replacement - Buses and Taxis

Description

The contract is for 2 years with option to extend for a further two 12 month periods for the provision of planned and unplanned rail replacement split into 2 lots, Lot 1 buses and Lot 2 Taxi's the below aims are applicable to the contract • To enable customers to access a replacement service when trains are either cancelled, altered or disrupted on-the-day • To, on occasion (and mainly on infrequent routes), provide a supplementary or backup transport option where trains or buses are predicted to be oversubscribed • To provide taxi provision for planned and unplanned work including the transportation of staff • To provide a safe environment for customers and staff to travel to their designed designation • Provide excellent customer service to EMR customers Lot 1: Buses Rail replacement services relate to the movement of rail customers by either coach or bus, whether planned or in an emergency during major train service disruption. Bus replacement travel must be available 24 hours a day The supplier must be able to provide the following vehicles • Coach - Shall mean a private hire vehicle equipped with high back comfortable seats and underfloor/boot luggage capacity. With seating capacity in excess of 48. PSVAR COMPLIANT • Low Floor Service Bus - Shall mean a service bus style vehicle with folding entrance doors and low floor capability. With seating capacity in excess of 38 and standing 22. PSVAR COMPLIANT • Low Floor Double Decker - Shall mean as above (Low Floor Service Bus) but split over two levels and having seating capacity in excess of 70. PSVAR COMPLIANT • High Capacity Coach - Shall mean as per coach (above) but with seats with any seating configuration with seating capacity in excess of 70. PSVAR COMPLIANT PSVAR COMPLIANT • Mini Bus - Shall mean a vehicle with seating capacity of 9-16 people PSVAR COMPLIANT • Midi Bus - Shall mean a low floor service bus with a seating capacity of between 17 and 29. PSVAR COMPLIANT Lot 2: Taxi's Taxi management services relate to the movement of customers and staff (weekly ongoing services and ad-hoc requirements) and ad-hoc customer movements in times of train service disruption. Taxi's must be available 24 hours a day The supplier must be able to provide the following vehicles • 5 seater vehicle • 5 seater accessible vehicle • 7 seater accessible vehicle The Supplier shall employ a relevant system to interpret taxi requirements from train crew diagrams, ensuring that all required taxis are booked in advance with operators who abide by the requirements stated in this section. The Supplier shall ensure they have a sufficient pool of wheelchair accessible vehicles to be able to provide such vehicles in any area of the EMR network within one hour. Ability to provide the Customer with advanced detail of all taxi requirements in a line by line format. To include as a minimum, planned departure and arrival points, planned departure and arrival times, train crew turn number allocated to the taxi, date of booking, booked operator names, booked operator contact information and any relevant notes