TD2048 - Service Level Agreement to support the Insight Led Council platform
Published
Description
12 month Service Level Agreement with supplier to maintain a product, including option to purchase development support through additional service days. To provide a Service Level Agreement to support the Insight Led Council platform: • Ongoing daily monitoring of ILC overnight solution (including alerting re: job failures / performing any default procedural corrective actions) • Minor corrective ILC changes to ILC solution / minor defects • Knowledge transfer & Training • Data retention and Archiving • To provide service pack days to support with change requests or project work to develop the product.
Timeline
Publish date
10 months ago
Award date
10 months ago
Buyer information
Derby City Council
- Contact:
- Sam Black
- Email:
- procurement@derby.gov.uk
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