Awarded contract

Published 2 months ago

CBMDC 462 - automated telephony call routing solution

10 suppliers have saved this notice.

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Buyer

City of Bradford Metropolitan District Council

Value

41,252 GBP

Current supplier

Netcall Technology Limited

Description

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Connect with key decision makers

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Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Acting Strategic Director of Children's Services

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Strat Dir - Adult Social Care, Health & Housing

Top Level Director

NHS Tower Hamlets Clinical Commissioning Group

499,875 GBP

Published a day ago

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CPV Codes

79512000 - Call centre

72000000 - IT services: consulting, software development, Internet and support

32543000 - Telephone switchboards

79510000 - Telephone-answering services

72900000 - Computer back-up and catalogue conversion services

72800000 - Computer audit and testing services

72700000 - Computer network services

72600000 - Computer support and consultancy services

72500000 - Computer-related services

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