CBMDC 462 - automated telephony call routing solution

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Buyer

City of Bradford Metropolitan District Council

Value

41,252 GBP

Current supplier

Netcall Technology Limited

Description

Automated telephony call routing solution, including Liberty Contact Portal, SolutionCare and Speech Recognition and Tuning. Used in the contact centre for external calls. Procured via NHS Patient Healthcare Communications and Related IT Services framework - Lot 1: Patient Messaging Services 2 year, with 1 x 12 month extension

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Unspecified

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Unspecified

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Unspecified

Department for Education

121,800 GBP

Published 2 days ago

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CPV Codes

79512000 - Call centre

72000000 - IT services: consulting, software development, Internet and support

32543000 - Telephone switchboards

79510000 - Telephone-answering services

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72800000 - Computer audit and testing services

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72500000 - Computer-related services

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