IT Support Provision

Description

UK Anti-Doping (UKAD) sought to appoint a supplier to provide comprehensive IT support services for its Microsoft-based cloud and desktop environment. The successful supplier will deliver: On-site support: Minimum of two days per month across UKAD's Loughborough and London offices. Remote support: Helpdesk services during UK office hours, issue resolution, ticketing, monthly reporting, and attendance at quarterly review meetings. Core scope includes: - Support for Microsoft Azure infrastructure (IaaS), Office 365 tenant, and EntraID identity management. - Device management via Intune for Windows 11 desktops and iOS/Android mobile devices. - Active Directory and DNS management. -Desktop support and patch management. - Cybersecurity measures including multi-factor authentication and compliance monitoring. Strategic input: Guidance on IT strategy and participation in IT governance meetings. Supplier must demonstrate proven experience in delivering secure IT services, including robust patching and proactive improvement recommendations. Full details, including service levels and technical requirements, were provided in the Specification document within the tender pack. It is anticipated that the cost of the annual services will be around £78,000 + VAT.