Published 2 months ago

NUN - Pre-market Engagement - AI Telephony Contact Centre Solution

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Buyer

Close date

2026-01-19

Description

NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Strategic Director - Housing & Community Safety

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Strategic Director - Public Services

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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