Request for Information on a Contact / Ticket Tracking System for the Office of the Revenue Commissioners

Description

The purpose of this Request for Information (RFI) is to assist Revenue in clarifying its requirements and evaluating potential options for the provision of a Contact/Ticketing System. Revenue is issuing this RFI and invites responses from economic operators for the purpose of market research. As part of this market research exercise, Revenue would like economic operators to complete the questions contained in Appendix 1 of the attached RFI. The information elicited from providers will contribute to Revenue’s procurement strategy in relation to a Contact/Ticketing solution. The purpose of this Request for Information (RFI) is to assist Revenue in clarifying its requirements and evaluating potential options for the provision of a Contact/Ticketing System. Revenue is issuing this RFI and invites responses from economic operators for the purpose of market research. As part of this market research exercise, Revenue would like economic operators to complete the questions contained in Appendix 1 of the attached RFI. The information elicited from providers will contribute to Revenue’s procurement strategy in relation to a Contact/Ticketing solution.