Awarded contract
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HI-BIKE Customer Services
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Description
Customer services, including call handing, emailing and social media management for the HI-BIKE public bike share scheme. Lot 1: HITRANS invites tenders for the provision of Customer Services and Operational Support for the HI-BIKE public bike share scheme. The successful contractor will manage daily customer interactions, system monitoring and light administrative coordination tasks. This will help to ensure efficient, consistency and high-quality service across the HI-BIKE systems in Inverness, Fort William and Elgin. For full details see supporting documentation.
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