S1110 (2020) Mobile Telecoms Services

Description

The contracting entity intends to establish a framework arrangement for the provision of mobile telecom services. The framework agreement will be for a period of three (3) years with an option, exercisable entirely at the discretion of the contracting entity and subject to the terms of the framework agreement, to extend by a further optional period of up to two (2) years, with a total potential duration of five (5) years for any of lots 1 and 2 or lot 4 and for a period of five (5) years, with the option, exercisable exclusively by NIE Networks, to extend the contract for up to a further three (3) years for lot 3, with a total potential duration of eight (8) years for lot 3. Lot 1: Lot 1: Provision of Voice and Data Services All works and services as per the key activities below: NIE Networks requires economic operators to provide a solution capable of supporting NIE Network’s mobile calls, texts and mobile data requirements which are primarily consumed within the UK. International roaming for voice, text and data services are also required by NIE Networks with particular emphasis on roaming services within the Republic of Ireland. The services required will also include, the following: • fixed subscription and call tariffs for each voice and/or data connection in the contract; • a fixed price subscription for each voice connection over the term of the contract. Each subscription should include unlimited calls and texts; • a fixed price subscription for a data bundle to be added to an existing voice connection; • a fixed price subscription for each data only connection over the term of the contract; • NIE Networks preference is for a solution that allows a consolidated data allowance to be shared by all eligible data connections in the contract. To avoid excess data charges from being incurred NIE Networks preference is to purchase an annual data allowance and draw down on this each month; • NIE Networks also requires a fixed price subscription for data connections that for business reasons may be excluded from the consolidated data allowance. If this lot is awarded the contracting entity will enter into a framework agreement with one economic operator for this lot (in the form attached at Appendix M of the tender documents) with call-off contracts allocated on a direct award basis, as set out in the call-off procedure (in Appendix C of the tender documents). Lot 2: Lot 2: Provision of Mobile Devices Hardware and Accessories Description: all works and services as per the key activities below: NIE Networks requires economic operators to provide a solution for the supply of equipment (mobile phones, tablets and data dongles), accessories (cases, screen protectors, chargers and charging cables) and car kits including fitting. The services required will include the following: • an online ordering portal to facilitate orders from an agreed list of mobile phones, tablets, dongles, mobiles and tablets purchased will primarily be Apple devices with a smaller number of basic and android type phones; • an online ordering portal to facilitate orders from an agreed list of mobile accessories such as cases, screen protectors, chargers and cables; • an ordering process to facilitate orders for the supply and fitting of car kits; • the ability to track orders to determine their status with regards to processing, delivery and invoicing is essential. If this lot is awarded the contracting entity will enter into a framework agreement with one economic operator and a reserve economic operator for this lot (in the form attached at Appendix M of the tender documents) with call-off contracts allocated on a direct award basis, as set out in the call-off procedure (in Appendix C of the tender documents). Lot 3: Lot 3: Provision of Metering Telemetry Services Description: all works and services as per the key activities below: NIE Networks uses an MV90 system to collect ½ hourly meter readings from approximately 12 300 industrial and commercial premises. The MV90 system communicates with the meters installed in these premises via outbound calls over two virtual fixed link connections. These connections are currently provisioned over BT ISDN30e circuits installed in two NIE Networks data centres. NIE Networks requires economic operators to provide a solution to include the continued SIMs service provision which also includes the outbound calls that are made from NIE Networks MV90 system to each SIM. The services required will also include the following: • an ordering portal to facilitate requests for new connections and amendments to existing connections; • a fixed price subscription for each connection in the account over the term of the contract inclusive of calls made from the MV90 system; • NIE Networks require help desk support with service and connectivity issues relating to individual and clusters of SIMs. If this lot is awarded that the contracting entity will enter into a framework agreement with one economic operator for this lot (in the form attached at Appendix M of the tender documents) with call-off contracts allocated on a direct award basis, as set out in the call-off procedure (in Appendix C of the tender documents). Lot 4: Lot 4: Combined Lot 1 and Lot 2 — Provision of Voice and Data Services, Provision of Mobile Devices Description: all works and services as per the key activities below: • NIE Networks requires economic operators to provide a solution capable of supporting NIE Network’s mobile calls, texts and mobile data requirements which are primarily consumed within the UK. International roaming for voice, text and data services are also required by NIE Networks with particular emphasis on roaming services within the Republic of Ireland. The services required will also include, the following: • fixed subscription and call tariffs for each voice and/or data connection in the contract; • a fixed price subscription for each voice connection over the term of the contract. Each subscription should include unlimited calls and texts; • a fixed price subscription for a data bundle to be added to an existing voice connection; • a fixed price subscription for each data only connection over the term of the contract; • NIE Networks preference is for a solution that allows a consolidated data allowance to be shared by all eligible data connections in the contract. To avoid excess data charges from being incurred NIE Networks preference is to purchase an annual data allowance and draw down on this each month; • NIE Networks also requires a fixed price subscription for data connections that for business reasons may be excluded from the consolidated data allowance. NIE Networks requires economic operators to provide a solution for the supply of equipment (mobile phones, tablets and data dongles), accessories (cases, screen protectors, chargers and charging cables) and car kits including fitting. The services required will include the following: • an online ordering portal to facilitate orders from an agreed list of mobile phones, tablets, dongles, mobiles and tablets purchased will primarily be Apple devices with a smaller number of basic and android type phones; • an online ordering portal to facilitate orders from an agreed list of mobile accessories such as cases, screen protectors, chargers and cables; • an ordering process to facilitate orders for the supply and fitting of car kits; • the ability to track orders to determine their status with regards to processing, delivery and invoicing is essential. If this lot is awarded the contracting entity will enter into a framework agreement with one economic operator for this lot (in the form attached at Appendix M of the tender documents) with call-off contracts allocated on a direct award basis, as set out in the call-off procedure (in Appendix C of the tender documents).