Stotles logo
Log inSign up free

Awarded contract

Published

Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres

2 Suppliers have already viewed this notice

Track & Win Public Sector Contracts and Tenders. Sign up for Free

Buyer

Citizens Information Board

Value

1,200,000

Description

The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.

Personalised AI Summary

Unlock your personalised AI summary for free

Unlock decision maker contacts.

Create a Free Account on Stotles

Stotles is your single source for government tenders, contracts, frameworks and much more. Sign up for free.

Explore similar pre-tenders, open or awarded contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Awarded

Cisco Network Switches and Cisco Merakis

Tailte Eireann

–

Published 4 months ago

Awarded

Tender for the Supply, Delivery and Maintenance of a Device Management and Deployment Software to MTU

Munster Technological University

–

Published 5 months ago

Awarded

RFT for the provision of Direct Routing Services for MS Teams Phone

Central Statistics Office

480,000

Published 5 months ago

Awarded

The Provision of Digital Governance Software

Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála

75,000

Published 5 months ago

Awarded

CCTV and Access Control System for Wicklow and Arklow Harbours

Wicklow County Council

–

Published 6 months ago

Awarded

Request for Tenders for the Provision of Maintenance and Support of Voice and Data Services

Houses of the Oireachtas Service

660,000

Published 10 months ago

Awarded

2024PR078 RFT for the provision of an externally hosted SaaS Board Meeting Management Software System to the NTMA

National Treasury Management Agency NTMA

–

Published a year ago

Awarded

Request for Tenders for the Provision of Broadband Services for the Houses of the Oireachtas.

Houses of the Oireachtas Service

430,000

Published 2 years ago

Awarded

Provision of Unified Communications & Telephony Solution

Health Service Executive (HSE)

–

Published 2 years ago

Explore top buyers for public sector contracts

Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.

Cardiff City CouncilDepartment For Work and Pensions (DWP)University of NottinghamCompetition and Markets AuthorityHM TreasurySport IrelandEdinburgh CollegeCwm Taf Morgannwg University Health BoardThe Sheffield CollegeDun Laoghaire Institute of Art Design & TechnologyIrvine Housing Association LimitedEast Northants Council
Explore over 15,000 buyers

CPV Codes

48510000 - Communication software package
32500000 - Telecommunications equipment and supplies
32429000 - Telephone network equipment
48519000 - Memory-management software package
48518000 - Emulation software package
48517000 - IT software package
48516000 - Exchange software package
48515000 - Video conferencing software package
48514000 - Remote access software package

Sign up to the Stotles Tender Tracker for free

Find even more contracts with advanced search capability and AI powered relevance scoring.