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Awarded contract

Published

Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres

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Buyer

Citizens Information Board

Value

1,200,000

Description

The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.

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