Stotles logo
Sign up freeBook a demo

Awarded contract

Published

Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres

3 suppliers have saved this notice.

Looks like a fit? Save this tender and qualify it in Stotles

Buyer

Citizens Information Board

Value

1,200,000

Description

The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.

Qualify tenders faster with AI summaries - see key details in the Stotles app

Unlock AI summaries and buyer insights for free

Unlock decision maker contacts.

Never miss a tender again

Get alerts, AI summaries and tools to qualify faster

Explore similar pre-tenders, open or awarded contracts

Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.

Awarded

SI-2617 Meeting portal software for Sport Ireland Board and Subcommittee Meetings to the Irish Public Sector

Sport Ireland

82,000

Published 5 months ago

Awarded

Supply, Delivery and Support of Microsoft Teams-Enabled Audio-Visual Conferencing Equipment for EPA Meeting Rooms.

Environmental Protection Agency

169,000

Published 7 months ago

Awarded

Fixed Voice Services – New 2026 Tender Competition

Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála

300,000

Published 7 months ago

Awarded

Provision of Board Meeting Management Software

Housing and Sustainable Communities Agency

225,000

Published 10 months ago

Awarded

Provision of a Human Resources Information System

Housing and Sustainable Communities Agency

250,000

Published 10 months ago

Awarded

The Provision of Conferencing Equipment

Inland Fisheries Ireland

–

Published a year ago

Awarded

International Telecommunications Data Circuits

Department of Foreign Affairs and Trade/An Roinn Gnóthaí Eachtracha agus Trádála

7,760,000

Published a year ago

Awarded

Request for Tenders for a managed service that includes the provision of environmentally sustainable smart devices, voice and data communications, and build services.

Central Statistics Office

2,500,000

Published a year ago

Awarded

Tender for the Provision of the National Roll-out of a Skills Needs Assessment with Integrated Personalised Learning Engine for the IKC3 Project at MTU

Munster Technological University

–

Published a year ago

Explore top buyers for public sector contracts

Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.

CAMBRIDGESHIRE CONSTABULARYIrish Aviation AuthorityCity College PlymouthProsperSECURITY INDUSTRY AUTHORITYKerry Education and Training BoardNY Highways LimitedHinckley & Bosworth Borough CouncilMarine Power Systems LtdWestborough High SchoolRise AcademySanctuary Housing Group
Explore over 15,000 buyers

CPV Codes

48510000 - Communication software package
32500000 - Telecommunications equipment and supplies
32429000 - Telephone network equipment
48519000 - Memory-management software package
48518000 - Emulation software package
48517000 - IT software package
48516000 - Exchange software package
48515000 - Video conferencing software package
48514000 - Remote access software package

Sign up to the Stotles Tender Tracker for free

Find even more contracts with advanced search capability and AI powered relevance scoring.