Systems support services

Description

QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT support services. The tender is offered in 7 lots. Lots may be awarded separately or to a single supplier. To fulfil its responsibilities QQI needs its ICT services to perform, be highly available and highly responsive to customer needs with minimal downtime. In order to achieve this, it is intended by means of this tender process to appoint a supplier(s) to one or more lots based on technologies in use. Tenderers responding should have a proven track record and demonstrated experience in the provision of ICT Support Services to organisations similar in size to QQI, including public sector organisations. QQI is issuing this Request for Tender (RFT) in order to select a supplier or suppliers for the provision of ICT support services. The tender is offered in 7 lots. Lots may be awarded separately or to a single supplier. To fulfil its responsibilities QQI needs its ICT services to perform, be highly available and highly responsive to customer needs with minimal downtime. In order to achieve this, it is intended by means of this tender process to appoint a supplier(s) to one or more lots based on technologies in use. Tenderers responding should have a proven track record and demonstrated experience in the provision of ICT support services to organisations similar in size to QQI, including public sector organisations.