Leyton 6th Form College - ICT Managed Service

Description

Leyton Sixth Form College are located in the London borough of Waltham Forest. There are currently circa 2,280 students on role. In 2024 the College was rated as 'Good' In every category. The college offers a broad range of vocational and academic courses at levels 1, 2 and 3, the largest being in business, health and social care, sociology, psychology, mathematics and the sciences. The college also teaches a new T-level programme in early years to a small group of students. The College is taking the opportunity to go to the market to identify the best innovative and forward-looking partner to support them in the delivery and development of their ICT provision over the next five years. This procurement includes (but may not be limited to) the items listed below. • The responsibility for all aspects of ICT against an SLA • A Service Desk, available 51 weeks a year including out of hours access. • Local staffing which suppliers deem necessary to deliver the service and meet the SLA requirements • Strategic advice and direction to the College regarding ICT • Responsibility for design, specification, installation, and management of all ICT infrastructure the Contractor is responsible for • Supply of goods and services based on an agreed Best Value approach as required • Management of 3rd parties where relevant to the ICT support • Relevant monitoring, management, patching • Regular performance reporting • There is an expectation that the provider will support and/or drive innovation • Maintain technical documentation • Maintain operational documentation, for example inventory management and risk registers • Collective partnership targets aligned to the College objectives • Suppliers may be required to deliver a range of technology and change management projects in addition to the providing the core managed service. Suppliers should note the following: • The College will provide a standard contract as part of the ITT Pack • TUPE is in scope • There will be another procurement to run just behind this one which will focus on the monitoring and management of cyber risk