Customer‑Side Leakage Warrant Support

Description

As part of its commitment to reducing water demand and leakage, United Utilities is seeking to engage with the market to better understand the availability and capability of suppliers able to provide specialist onsite support associated with enforcing access to customer premises for the repair of customer‑side leaks. Under Section 75 of the Water Industry Act 1991, United Utilities has a statutory duty to ensure that leakage is repaired as quickly as possible. While established processes exist to notify customers and to support eligible vulnerable customers with leak repairs, there are occasions where access is denied and unresolved leakage presents a continued risk to the environment, third‑party property, and the water network. In such circumstances, United Utilities may obtain a court‑issued warrant to gain access. United Utilities own operational teams will undertake the physical leak repair works; however, additional support is required to coordinate and manage the safe, lawful, and proportionate execution of the warrant onsite.