DAC 39/21 BMC — On Site Enhanced Support for Managed Print Contract

Description

Belfast Metropolitan College (BMC) has a current managed print contract in place until 31 March 2023. BMC put in place enhanced support to manage the print management software and the high numbers of classroom printers, where lecturers need continuous access to printing. This DAC is to enable BMC to continue enhanced support to manage the print management software and the high numbers of classroom printers. Lot 1: Belfast Metropolitan College has a current managed print contract in place until 31 March 2023. The college currently utilises 232 printers (157 desktop printers, 70 MFDs, 5 specialist printers) located across all campuses in Belfast, printing approximately 11 000 000 mono and 2 500 000 colour pages each year. Availability of printing is an important part of both the administrative processes in the college and the learning and teaching process with students receiving class handouts, course materials and submitting much of their course work, assignments and exams on hard copy paper format. The need for enhanced support to manage the print management software and the high numbers of classroom printers, where lecturers need continuous access to printing has been in place for the past 5 years and drastically reduced the number of printer related complaints. Having such support ensures that uptime of critical printing services is maintained at high levels, with response times for break/fix being an average of 30 min. The provision of this service is considered by the college to be an essential part of their managed print service. Failure to have enhanced support will result in deterioration of the printing availability, particularly in the classroom-based desktop printing fleet, and will directly impact on learning and teaching for students. This is a direct award contract which will enable BMC to continue enhanced support to manage the print management software and the high numbers of classroom printers, where lecturers need continuous access to printing.