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Awarded contract

Published

TSM and Customer Feedback Surveying Services

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Buyer

Connexus Housing Ltd

Value

144,000 GBP

Close date

2026-01-16

Description

Connexus requires a qualified provider to design, deliver, and report on Tenant Satisfaction Measure (TSM) perception surveys in full compliance with the Regulator of Social Housing’s guidelines. Other satisfaction surveys will also be required such as new tenant surveys (up to 500 p.a.) and other service area feedback surveys, such as ASB, new kitchen/bathroom installations, and/or others as required. These are not expected to exceed 1,000 combined surveys p.a. (excluding TSMs).

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Communities & Customer Services Director

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

79342311 - Customer satisfaction survey
79342310 - Customer survey services
79311200 - Survey conduction services
79311000 - Survey services
79311210 - Telephone survey services
79342300 - Customer services
79311400 - Economic research services
79311300 - Survey analysis services

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