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Awarded

Consultancy - Customer Management System

Published

Supplier(s)

Ernst & Young LLP

Value

165,946.4 GBP

Description

• Assess current Customer management system (CMS) challenges and confirm whether the as-is state is viable including cost to serve • Define the target state & potential CMS options to realise the target state • Outline the case for change and technology roadmap to enable target state • Finalise the list of requirements and prioritisation to input into ITT • Balanced criteria assessment framework creation to shortlist potential vendors • Provide op-model considerations for centralised CMS operations and define the required team structure

Timeline

Award date

3 months ago

Publish date

3 months ago

Buyer information

British Council

Contact:
Ahmed Akram
Email:
ahmed.akram@britishcouncil.org

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Notice topic

Business analysis consultancy services

Related topics

Systems and technical consultancy services

Source

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