Financial consultancy, financial transaction processing and clearing-house services

Description

The authority has identified a requirement for the provision of payment initiation and account information services in order to enable our customers to pay us by bank transfer using a secure, simple and efficient process as currently, our bank transfer journey is non-automated. It is anticipated that during the term of the contract account information services may be required to deliver enhanced and tailored financial services therefore interested suppliers must have the ability to provide both services from the outset. The maximum number of bidders that will progress to the award stage will be 10. HMRC is the UK’s tax, payments and customs authority. We collect the money that pays for the UK’s public services. Our strategic objectives to help us achieve this, and become a world-class organisation, are: • maximise revenues and bear down on avoidance and evasion; • transform tax and payments for our customers; and • design and deliver a professional, efficient and engaged organisation. Focussing on these objectives we want to use payment initiation services to make it easy for our customers to pay us by bank transfer using a secure, simple and efficient process. Currently, our bank transfer journey is non-automated which can result in a high volume of customer errors which are resource intensive to rectify. By providing an innovative, well designed journey that can be populated with our numerous reference formats and HMRC bank accounts, with little effort from our customers, we believe we can encourage card payers to move to this more cost-effective method and subsequently reduce our payment associated costs significantly. Account information services will enable us to access appropriate customers' transactional data to deliver enhanced and tailored financial services for HMRC. It is anticipated that the AISP service may be required at some stage during the contract term, as a result interested suppliers must be able to provide both PISP and AISP from the outset. Bidders must be registered and authorised by Financial Conduct Authority and certified by and enrolled with the Open Banking Implementation Entity (OBIE). The supplier will be expected to have connection to a high percentage of UK banks, at minimum the CMA9. The service provider shall be able to: — cope with the HMRC's peaks throughout the year and increased volumes during the contract period; — implement delivery following Agile methods and within 6 weeks of award; — provide a customer service helpline (telephone service) to contact the Supplier directly, at any time. The service provided shall be: Compatible and interchangeable with all mobile devices and operating systems and shall perform seamlessly with Buyer’s systems and / or applications; Available 24x7x365(366) To participate please ensure you are registered at the link below as soon as possible at http://hmrc.supplier-eu.ariba.com/ad/register/SSOActions?type=full. As part of the registration process you will receive a system generated email asking you to activate your SAP Ariba supplier account by verifying your email address. Once you have completed the activation process you will receive a further email by return confirming the ‘registration process is now complete’ and providing you with ‘your organisation’s account ID’ number. If an email response from HMRC is not received within one working day of your request, please re-contact sapariba.hmrcsupport@hmrc.gov.uk (after first checking your spam in-box) notifying non-receipt and confirming when your registration request was first made. Once you have obtained ‘your organization’s account ID’ number, please email ranjana.kapur@hmrc.gsi.gov.uk and e.procurement@hmrc.gov.uk before the closing date with your account ID number. Once you have complied with the foregoing you will receive an e-mail confirming access to the procurement event. Further information about HMRC’s procurement tool SAP Ariba, a Suppliers Guide and general information about supplying to HMRC is available on the HMRC website: www.hmrc.gov.uk/about/supplying.htm The maximum number of bidders that will progress to the award stage will be 10. The bidders taken through to the award stage will be assessed on experience and ability to perform the services. The bidders that are successful at the Selection stage will be invited to a supplier briefing day. The contract is for an initial 24 month period, with the option to extend for a further 12 month period.