Salesforce Service Cloud Voice

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Buyer

Places for People Group Ltd

Value

22,538,947.5 GBP

Current supplier

Salesforce UK Limited

Description

Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce. Lot 1: Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Group Chairman

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Group Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Group Company Secretary & Legal Services Director

Clerk/Secretary

East Suffolk Council

796,855 GBP

Published 4 months ago

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CPV Codes

72212445 - Customer Relation Management software development services

72212440 - Financial analysis and accounting software development services

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