Awarded contract

Published 3 months ago

WCCC26 159 Supply and Install a Queue management System including all Hardware and Software at two locations

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Buyer

Waterford City and County Council

Close date

2026-07-13

Description

Supply and Installation of a Queue Management System (QMS) at two locations to include the following: • Provide a QMS (cloud or on prem as specified) supporting multi site deployment across two locations in Waterford City and Dungarvan • Supply, configure, and install required hardware (e.g., kiosks, ticket printers, displays and any other peripherals required to facilitate the efficient use of the system). • Migrate/transition from current system solution • Train staff (admins, supervisors, front line). • Provide support and maintenance with agreed SLAs/KPIs. • Deliver analytics and reporting capabilities. • Document the solution design, operational integration and user interface.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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