NHSE1085 - Dental Clinical Assessment Booking Service (DCABS)

Description

North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of NHS Humber and Yorkshire Integrated Care Board (the Relevant Authority) who are undertaking a competition to provide Dental Clinical Assessment (advice) and Booking Service (DCABS). The Dental Clinical Advice & Booking Service (DCABS) is a key component of the Yorkshire & Humber integrated urgent care system operating 365 days per year, 24 hours a day. The Service ensures callers (aged 5 years and over) to the NHS111 dental line are triaged, assessing the caller's need for urgent dental care using the national dental urgent care module; deliver advice and book appointments directly for urgent dental treatment where clinically necessary with urgent dental treatment providers. The service adopts a 'Consult and Complete' approach to service delivery with clinical advice provided by appropriately trained staff and appropriate onward referral. In addition, receive patients via NHS111 online assessed as having an urgent dental problem requiring a call back to make an appointment. Also, receive calls transferred by warm transfer from NHS111 for patients under 5 or dental callers who have been identified through the full NHS Pathways as having an urgent dental problem and who will require an appointment with an urgent dental care provider. Contract Start Date: 01 April 2027 Contract End Date: 31 March 2034 The contract term is for an initial period of 5 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance. Lot 1: North of England Commissioning Support (NECS) is a commissioning support service working for and on behalf of NHS Humber and Yorkshire Integrated Care Board (the Relevant Authority) who are undertaking a competition to provide Dental Clinical Assessment (advice) and Booking Service (DCABS). The Dental Clinical Advice & Booking Service (DCABS) is a key component of the Yorkshire & Humber integrated urgent care system operating 365 days per year, 24 hours a day. The Service ensures callers (aged 5 years and over) to the NHS111 dental line are triaged, assessing the caller's need for urgent dental care using the national dental urgent care module; deliver advice and book appointments directly for urgent dental treatment where clinically necessary with urgent dental treatment providers. The service adopts a 'Consult and Complete' approach to service delivery with clinical advice provided by appropriately trained staff and appropriate onward referral. In addition, receive patients via NHS111 online assessed as having an urgent dental problem requiring a call back to make an appointment. Also, receive calls transferred by warm transfer from NHS111 for patients under 5 or dental callers who have been identified through the full NHS Pathways as having an urgent dental problem and who will require an appointment with an urgent dental care provider. Contract Start Date: 01 April 2027 Contract End Date: 31 March 2034 The contract term is for an initial period of 5 years, with an option to extend for a further 2 years at the discretion of the Relevant Authority and subject to satisfactory contractual and financial performance. This is a Provider Selection Regime (PSR) Contract Notice. The awarding of this contract is subject to the Healthcare Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Regulations 2024 (Procurement Act 2023) and/ or Public Contracts Regulations 2015 do not apply to this award. The closing date for submission of competition response is by 12 noon 04 September 2026 Additional information: The Provider Response Documentation includes the contract award criteria, including the agreed relative importance of key criteria (for example, weightings apportioned to questions within the key criteria) against which responses will be evaluated. The providers will be assessed against the relevant 5 key criteria. Previous publication concerning this procedure publication reference 2026/S 000-034084 Competition documentation will be available on the e-tendering site (atamis) from 03 August 2026