Language Services (Lots 1 - 5)

Description

Crown Commercial Service (CCS), as the Authority, has established a framework contract with multiple suppliers for the provision of language services including translation, transcription and ancillary services, telephone and video interpreting services, non spoken and spoken face to face Interpreting services, for use by the UK Public Sector Buyers identified at VI.3. The services within the scope of this framework have been divided into 5 lots, with Lots 4 and 5 being broken down into regional sub-lots: Lot 1: National Managed Service; Lot 2: Translation, Transcription and Ancillary Services; Lot 3: Telephone and Video Interpretation; Lots 4a to 4l: Non Spoken Languages Services; Lots 5a to 5m: Regional Managed Service. ‘Please note, Lots 4a-4l provide UK regional coverage and Lots 5a-5m provide UK and overseas coverage’ Lot 1: National Managed Service The provision of a Managed Service throughout the United Kingdom of Great Britain and Northern Ireland. This provision will enable one, some or all services to be called off which will be delivered via a Supplier awarded onto Lot 1. Suppliers in Lot 1 will provide a tailored solution that covers advisory services, administrative support and efficient business processes through the delivery of the Buyers language service requirements. — spoken and non-spoken translation, transcription and ancillary services, — spoken telephone and spoken and non-spoken video interpreting, — spoken and non-spoken face to face interpreting. The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 8 bidders for this lot. Lot 2: Translation, Transcription and Ancillary Services The provision of Translation, Transcription and Ancillary Services throughout the United Kingdom of Great Britain and Northern Ireland. — Translation: The conversion of written documents into another language as text, — Transcription: The conversion of written documents into alternative formats such as Print, Audio, Video or normal print or vice versa, — Ancillary Services: Additional services which support the translation/transcription service. The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 8 bidders for this lot. Lot 3: Telephone and Spoken Video Interpreting The provision of a Telephone Interpreting and Spoken Video Language Services throughout the United Kingdom of Great Britain and Northern Ireland. This includes the provision of a consecutive and simultaneous interpreting either by telephone or video technology. The interpreter in all cases must convert the spoken language from one language to another enabling listeners and speakers to understandeach other. The Services which shall be provided under this Lot include: — A scheduled telephone/video interpreting service for customers who prefer to book an interpreter in advance of an Assignment, — On demand Telephone Interpreting for non-English speakers who need to use an Interpreter immediately over the telephone, — In some instances it may be possible to provide an on demand video interpreting service but this will be agreed between the Supplier and Buyer at Call Off. The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 8 bidders for this lot. Lot 4a - 4l: Non Spoken Language Services The provision of Non Spoken Face to Face Interpreters, Video, Translation and Transcription services throughout the United Kingdom of Great Britain and Northern Ireland. The Lots are as follows: 4a - North East 4b - North West 4c - Yorkshire and the Humberside 4d - East Midlands 4e - West Midlands 4f - East of England 4g – London 4h - South East 4i - South West 4j - Wales 4k – Scotland 4l - Northern Ireland This Lot will enable communication to take place between Deaf, Deafblind and others requiring support to access English via face to face interpretation, video technology, written translations and transcription services specific to the non-spoken community. The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract was awarded to 6 bidders for each region. Number of tenders received for each region were as follows: 4a=18 4b=18 4c= 18 4d=18 4e=19 4f=19 4g=18 4h=19 4i=18 4j=16 4k =15 4l =16 Lot 5a - 5m: Regional Managed Service The provision of a Managed Service Provision throughout the United Kingdom of Great Britain and Northern Ireland, and Overseas, broken down by region. This provision will enable one, some or all services to be called off which will be delivered via Supplier awarded to the specific region. Suppliers shall provide a tailored solution that covers advisory services, administrative support and efficient business processes through The delivery of the buyers language service requirements. The Lots are as follows: 5a - North East 5b - North West 5c - Yorkshire and the Humberside 5d - East Midlands 5e - West Midlands 5f - East of England 5g - London 5h - South East 5i - South West 5j - Wales 5k - Scotland 5l - Northern Ireland 5m – Overseas & all UK regions The framework term will be for 36 months, with the option to extend for a further 12 months at the discretion of CCS. A framework contract has been awarded to the number of bidders in each of the following regions; 5a=10 5b=9 5c=9 5d=9 5e=9 5f=10 5g=10 5h=10 5i=9 5j=9 5k=10 5l=9 5m=5