Awarded contract

Published

Customer Satisfaction Survey (TfL 96997)

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Value

2,116,455 GBP

Current supplier

Verian Group UK Ltd

Description

Call off from CCS RM6126 - Research and Insights DPS Lot 1: A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.

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