Provision of External Staff, Services and Products in Support of IT Security Services at the EIB Group

Description

Lot 1: Provision of External Staff, Services and Products in Support of IT Security Services at the EIB Group The scope of this call for tenders is the provision of external staff members, specific services and the delivery of an acquisition channel for specific hardware and software products to support IT security operations and the activities of the IT Security Unit of the Information Technology Department ('IT Department') of the European Investment Bank. Required services and products: 1. Provision of services: — on-site time and materials continuous services: longer term assignments on a time and materials basis. On-site time and materials continuous services will typically cover ongoing maintenance and support: handling day-to-day problems; implementing patches or upgrades containing bug fixes or enhancements, and in limited cases, participation in development and implementation projects; — on-site time and materials discrete services: shorter-term assignments of a fixed duration, on a time and materials basis to provide specific deliverables for which the workload can be estimated with reasonable accuracy. On-site time and materials discrete services will typically cover implementation of a new solution or developments comprising evolutionary maintenance in excess of two man-weeks (approximately); — on-site fixed price services: shorter-term assignments of a fixed duration, on a fixed cost basis to provide specific deliverables for which the workload can be estimated with reasonable accuracy; — on-call support services: continuous on-call service outside the Bank’s business hours for quick intervention at the EIB’s premises to resolve unforeseen technical issues or incidents; — off-site Security Operations Center (‘SOC’): off-site service to provide continuous security monitoring function over the EIB’s IT security infrastructure; — exit assistance services: services to transfer knowledge and know-how to a third-party service provider at the end of the framework agreement. At any time up to the third anniversary date of the framework agreement, the Bank may request the service provider, without prior publication of a contract notice, to perform new services similar to those defined under this call for tenders. 2. Acquisition of products: The service provider will be required to set up and manage a single supply channel for the procurement and renewal of specific hardware and software products used in the IT security domain (supplied by various third-party vendors), which will allow the EIB to purchase such products for its own account. In such an arrangement, the service provider shall act as supply channel provider, where the title of ownership of the products (and related contractual rights and obligations) acquired is assigned fully to the EIB.