Software-related services

Description

Contract award for a standard/off-the-shelf loan management system with options for a loan processing system. The new loan management system shall be used for administering the Housing Bank of Norway's loans and grants (except for the housing benefit scheme and start-up loans). The Housing Bank of Norway is giving loans and grants to private persons, municipalities, and branch participants. The procurement also includes the implementation project and subsequent maintenance of standard software. The following options are requested: 1) A loan processing system; 2) An application administration system; and 3) Application operations for the Housing Bank of Norway's infrastructure. The Ministry of Local Government and Modernisation has given the Housing Bank of Norway the task of making the entity more efficient and to use technology to support automation of data acquisition, and in addition, facilitate for comparisons, analysis and predictions. The current loan management system for processing the Housing Bank of Norway´s own loans and grants is from the mid 1990s and must be replaced. This project will give the Housing Bank of Norway efficient work processes for administering loans and grants by new and improved ICT support. The objective is to meet the customer and executive officers' requirements for i.a. finances and administration. ‘Borrowers’ are the recipients of loans and grants from the Housing Bank of Norway. These can be private persons, municipalities and branch actors. The ICT support must contribute to the mentioned groups choosing the Housing Bank of Norway's network systems first, so that they can carry out their tasks themselves/meet their needs. This involves an internet bank, digital message exchange and electronic signature. The Housing Bank of Norway assumes that the new loan management system has open APIs in such a way that at a new solution for on-line banking can be developed. ‘Administration’ is a department in the Housing Bank of Norway's office for Loans and Grants, with responsibility for contract management, including fixed interest rate contracts, mortgages, invoicing, collection and breach. The ICT support must give them efficiency and improvements through simplified archives, electronic registration and automated case management. The Housing Bank of Norway has outsourced the collection of non-performing loans to the Norwegian National Collection Agency. The new loan management system shall support the process and must be integrated with the Norwegian National Collection Agency's systems. ‘Financial Policies’ is a department in the Housing Bank of Norway's office for Loans and Grants that, together with the Housing Bank of Norway´s regional offices, is responsible for loans and grants. The loan management system must support their need to process applications for loans and grants and applications for payments and contracts. This also includes quota and framework management. The new system ought to be integrated with a service for credit assessments and actual income. There is a need for basic information on the parties, private persons, municipalities and other legal persons and properties in both loan cases and administration. The system ought to be integrated with Det sentrale folkeregister, Kontaktregisteret, Enhetsregisteret, Matrikkelen, Grunnboken and the service for property value assessment. ‘Finance’ is a department in the Housing Bank of Norway's office for Finance and Communal Services, with responsibility for the accounts and handling payments. The ICT support must give them efficiency and improvements through better data exchange. The new loan management system shall process all payments in connection with loans and grants. The system must also provide adequate customer specifications of the accounts. The loan management system must be integrated with the bank and Nets for the processing of payments, with a ledger in the Housing Bank of Norway's financial system, Unit4 Business World (Agresso). ‘Document’ is a department in the Housing Bank of Norway´s office for Finance and Communal Services, with responsibility for archive and post. The ICT support shall give the department increased efficiency in quality assurance of journals, the archiving in general and a simplified management of applications for access. The new loan management system must be integrated with the Housing Bank of Norway's journal and archive system, ePhorte, and it must be possible to generate and communicate documents, as well as obtain electronic signatures. ‘Management and Reports’ is a department in the Housing Bank of Norway's office for Management, and Development and ‘Analysis’ is a department in the Housing Bank of Norway's office for Knowledge. The ICT support must ensure that they have the necessary data for analysis and reports. The new loan management system must be integrated with the Housing Bank of Norway's data warehouse. ‘Digitalisation’ is the Housing Bank of Norway's office that is responsible for providing digital tools and services for the Housing Bank of Norway. Digitalisation will be responsible for the administration, operation and further development of the new system. The ICT support must provide automation of jobs and runs and flexibility as regards changes and error corrections.