Soft Market Testing - Trafford - Unified Communications and Contact Centre Solution

Description

This market engagement brief outlines Trafford Councils intention to identify and engage a strategic partner to deliver a secure, robust, and future-ready Unified Communications (UC) and Contact Centre solution. The solution must support our ambition to enhance resident engagement, streamline our internal communications, and integrate seamlessly with our corporate digital platforms. This market engagement exercise will assist Trafford Council in identifying a Unified Communications (UC) and Contact Centre solution which is capable of meeting the strategic needs and demands of the services it will support. Please note that this is a market engagement exercise and not a call for competition. Further details can be found within the attached market engagement brief. Keywords: Unified , Communications, Contact, Centre, Telephony, Infrastructure