GB-Glasgow: IVR Review Services
Published
Value
Description
The service will include drafting new scripts, incorporating IVR best practice to enhance the flow of calls through the IVR, supporting SLC's aim to positively encourage customers to self-serve, reduce unwanted abandons and ensure callers are routed to the correct advisor. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
Timeline
Publish date
4 months ago
Close date
3 months ago
Buyer information
Student Loans Company
- Contact:
- Daisy Buchan
- Email:
- daisy_buchan@slc.co.uk
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