Customer Experience Management (CXM) System

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Buyer

West Northamptonshire Council

Value

593,000 GBP

Current supplier

Jadu Limited

Description

To provide a consistent and high-quality experience to all customers of West Northamptonshire Council (WNC) it is necessary for all WNC customer contact hubs to have access to customer information across the geographical area and across all services Central Northampton, Towcester and Daventry.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Connect with key decision makers

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Int Chief Exec/Exec Dir Resources & Dep Chief Exec

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director of Children's Services

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director of Communities & Opportunities

Top Level Director

Nottinghamshire County Council

37,990 GBP

Published 2 days ago

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CPV Codes

48000000 - Software package and information systems

48900000 - Miscellaneous software package and computer systems

48800000 - Information systems and servers

48700000 - Software package utilities

48600000 - Database and operating software package

48500000 - Communication and multimedia software package

48400000 - Business transaction and personal business software package

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