Published 3 months ago

DVSA contact centre additional capacity - Call Surges

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Buyer

Value

3,500,000 GBP

Description

This is for the provision of call centre resource as a business contingency. This will provide support with unforeseen call volumes in the event of a call sugre, such as during the COVID-19 pandemic. DVSA therefore requires the ability to scale up its call handling capacity, at short notice, enabling it to manage any future demand should it be needed.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Connect with key decision makers

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Chair

Chairman

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Director of Corporate Services

Top Level Director

UK Health Security Agency

294,926,441 GBP

Published 3 months ago

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CPV Codes

79512000 - Call centre

79510000 - Telephone-answering services

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