Awarded contract

Published

Understanding the Customer 2026 -2029

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Value

990,000 GBP

Current supplier

IPSOS MORI UK LIMITED

Description

This programme offers National Highways the capability of a relatively quick turnaround research, designed to support and inform tactical customer related operational or policy related decision making. The research undertaken within the UtC programme provides understanding, context, rationale, and recommendations to improve customer service delivery, in alignment to our Customer Service Strategy, KPIs, PIs and Commitments.

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