Request for Information - External Digital Experience: CMS Discovery

Description

The University is undertaking discovery work under the External Digital Experience (EDE) Programme. This RFI is intended to test the market before any formal procurement decision is made. It is not a tender and it does not commit the University to procure a solution or to follow a particular route.<br />The purpose of this RFI is to gather supplier perspectives on a future Content Management System (CMS) and the implementation, migration, governance and operating model considerations that would support a more coherent external digital experience.<br />The RFI is CMS-only. The University is not seeking CRM supplier proposals through this exercise. CRM should only be referenced where it relates to CMS integration, enquiry/form hand-off, campaign source tracking, consent capture, student journey data, or future interoperability.<br />This RFI is intended to help the University:<br />• understand credible CMS options available in the market, including traditional, headless, hybrid, composable or DXP-aligned approaches<br />• test assumptions from CMS discovery, the EDE Strategy and the CMS Discovery Checklist<br />• understand how suppliers would support content governance, structured content, publishing workflows, accessibility, IA, SEO, internal search, migration and editor experience<br />• understand how a CMS could integrate with CRM and other systems without making CRM part of this RFI<br />• obtain indicative views on delivery approach, sequencing, risks, University-side resourcing and cost drivers;<br />• inform any subsequent CMS business case, procurement strategy, RFP/tender documentation and evaluation criteria.<br />