Provision of resources and services to support the Office of Public Works helpdesk in the delivery function

Description

This tender covers the provision of maintenance management services for the Office of Public Works helpdesk, including the operation of a central helpdesk and the management of mechanical, electrical, and building fabric maintenance activities. The service includes contractor coordination, planned preventative and reactive maintenance, technical inspections, energy and building management system support, and invoice processing. The contract is resource based, with defined staffing, governance, reporting, and performance monitoring requirements. The objective is to ensure efficient, compliant, and high quality maintenance service delivery across the OPW property portfolio.