CM3419 Customer Insights

Description

This Preliminary Market Engagement (UK2) notice is being issued to inform the market that Yorkshire Water Services Limited is undertaking early engagement with suppliers to support the development of the sourcing strategy for a Customer Insights Framework. The purpose of this engagement is to better understand current market capability, innovation, delivery models, commercial approaches, and best practice in the provision of customer insights services and solutions. This may include, but is not limited to, data analytics, research methodologies, insight generation, technology platforms, and associated advisory services. The information gathered through this engagement will help shape the proposed scope, structure, lotting strategy (if applicable), commercial model, and procurement approach. It will also inform decisions regarding contract duration, evaluation criteria, and potential routes to market. This exercise is for information-gathering purposes only and does not constitute a call for competition. Participation in this engagement will not provide any advantage or disadvantage in any subsequent procurement process. Suppliers interested in contributing to this market engagement are invited to express their interest in accordance with the instructions set out in this notice.