PRO-006487: Crisis Management Consultancy Services

Description

The European Central Bank (ECB) has developed a crisis management response structure and crisis management plans as part of its Business Continuity Management programme. Business continuity and crisis management plans have been developed aiming at ensuring that the ECB is able to continue performing its most critical duties and mitigate negative reputation and financial impacts in case of severe incidents and potential operational crises. In order to enhance its crisis management capabilities, its business continuity readiness, and overall resilience, the ECB awarded a framework agreement valid for 4 years from the date of the contract signature with the possibility for two 1-year extensions. Lot 1: The European Central Bank (ECB) has developed a crisis management response structure and crisis management plans as part of its Business Continuity Management programme. Business continuity and crisis management plans have been developed aiming at ensuring that the ECB is able to continue performing its most critical duties and mitigate negative reputation and financial impacts in case of severe incidents and potential operational crises. Within these plans, it is the responsibility of the Critical Incident Management Team (CIMT) to coordinate the appropriate response ex-post initial emergency response actions and to lead their implementation including the mobilisation of business continuity teams and business continuity resources. This includes communication to ECB staff, national central banks, national competent authorities, third parties, the public at large and/or other stakeholders. To perform this duty and manage communication throughout a crisis, the CIMT is assisted by an Incident Response Team (IRT) and a Crisis Communication Team (CCT). The role of the IRT is to prepare and maintain a situational picture together with recommendations for crisis responses to the CIMT and coordinate the implementation of decisions taken by the CIMT. A Critical Incident Management Support Team (CM-ST) that provides general support services in the context of the crisis management framework including advice and secretariat services to the CIMT and the IRT. Further, the Security and Safety Division is represented in the CIMT as well as in the IRT and runs the Division’s internal incident management system, using an Incident Command System (ICS), for the provision of internal emergency response measures and the interaction with external rescue forces (e.g. police, fire brigade), as appropriate. In order to enhance its crisis management capabilities, its business continuity readiness, and overall resilience, the ECB awarded a framework agreement valid for 4 years from the date of the contract signature with the possibility for two 1-year extensions. The services include: 1. The design, organisation, performance, and assessment of a structured crisis management training and exercising programme for the ECB CIMT and IRT, their support teams and potential other stakeholders identified above. The programme will address gaps identified through past incidents and exercises and the use of a maturity model already developed and in use. The programme shall draw upon established best practice and standards. 2. The design, organisation, performance, and assessment of a structured incident response training programme for the Security and Safety Division, based on an existing, modified version of the internationally recognised Incident Command System (ICS) and with a focus on the five functional areas (incident command, operations, planning and intel, logistics, finance/administration) using pre-defined threat scenarios. 3. Ad-hoc consultancy and/or training/exercising engagements bringing operational experience, expertise and knowledge of good practice in crisis/incident management, business continuity management and organisational resilience to the ECB.