Awarded contract
Published
Verlängerung Microsoft Unified Support
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Value
288,200 EUR
Current supplier
Microsoft Deutschland GmbH
Description
Verlängerung Microsoft Unified Support Lot 1: Gegenstand der Beschaffung sind die folgenden Leistungen: - Service Delivery Management / Designated Support Engineering - unbegrenzte Problem Resolution (Supportickets) - unbegrenzte Advisory Services (für tel. Beratungsfragen) - proaktive und schnellstmögliche Kontaktaufnahme bei sicherheitskritischen Vorfällen - Systemuntersuchungen (spezielle Workshops und Assessments für unterschiedliche Themenbereiche) - unbegrenzte On-Demand Learnings und Webcasts für verschiedene Technologien (als Self-Service nutzbar) - unbegrenzte On-Demand Assesments für verschiedene Technologien (als Self-Service nutzbar) - Fachliche Betreuung durch Customer Succes Account Manager
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