Digital and Technology Spend Controls/Standards - Delivering User Centred Solutions to the Health Sector

Description

Summary of work Iterative delivery & user-centred-design are two critical success factors when delivering digital and technology services. DHSC/NHSE are looking at how to further adapt existing approaches to digital and technology standards (Technology-Code-of-Practice and service standard) for local health and social care organisations, in a proportionate, supportive way. We will look to undertake a series of work packages to better understand, prototype and then implement solutions. Additionally to this, we may at times require access to digital delivery capabilities to augment our existing delivery capacity in the form of multidisciplinary teams containing product, delivery and user centred design. Where the supplied staff will work No specific location (for example they can work remotely) Why the work is being done The frontline assurance and standards team, within the digital transformation function, supports the health and care system to realise the benefits of digital, data and technology to deliver better end to end services for users. The team implements Cabinet Office spending controls and assesses services against cross-government and NHS service standards. By doing this, we support health and care organisations to build excellent services, achieve good outcomes for patients and professionals and achieve value for money. The business problem The team implements Cabinet Office digital and technology spend controls and service standards for DHSC and national health and care bodies. Since April 2022, these digital and technology standards have applied across all frontline health and care settings with the team ensuring compliance to those standards. The financial threshold is currently set at £15m, we are committed to look at how spend controls and standards could be further adapted for local health and social care organisations. We will explore the case for applying assurance to other categoric use cases, or other financial thresholds. There are many ways we could work with the sector to do this and we need to design and test different options. The people who will use the product or service User type: NHS staff Definition: Who buy, build, design and commission digital or technology User type: As a CIO Definition: I want to choose solutions that are compliant with standards so that we deliver excellent services. I want one list of standards so that I can easily check I’m meeting them. User type: As DHSC/NHSE Definition: I want to help organisations buy compliant, interoperable technology so that system-wide benefits of open standards are realised. I want any approach to local spend to be proportionate and supportive so we help make it easier for the NHS to deliver great services. Any pre-market engagement done N/A Work done so far We have already completed the below sections of work. Discovery on frontline spend controls and how they can be applied to the sector- Nov 2019. Short discovery-alpha on national standards Nov 2021. Operational impacts on delivering an EPR- 2021 How to deliver an EPR in a user centred way aligned with the TCOP. 2021 How a model of service assessment can be applied to EPR systems. 2021/2022 Which phase the project is in Not applicable Existing team The work will be in conjunction with the DHSC Digital Transformation team. Address where the work will be done The work can be performed from any location, but it will be coordinated by staff in DHSC London Offices. Working arrangements Agile. The supplier needs to be flexible to meet the needs of the project and to be able to carry out testing and research around the needs of participants. Security and vetting requirements Baseline Personnel Security Standard (BPSS) Latest start date 9 October 2023 Expected contract length Contract length: 1 years 6 months 0 days Optional extension: 0 years 9 months 0 days Special terms and conditions special term or condition: Expenses will be paid in alignment to Department of Health and Social Care terms and conditions where prior authorisation has been obtained. Expenses will not be payable for London or where the resource is home-based. Suppliers should note that this is an 18 month call-off contract during which time work packages will be released to the successful supplier. There is no guaranteed volume of work or minimum contract value during the operating period of the call-off contract. Budget Indicative maximum: £950000 Indicative minimum: The contract value is not specified by the buyer Contracted out service or supply of resource? Contracted out service: the off-payroll rules do not apply