NCC830B BEST Transformation Delivery Partner

Description

Northumberland County Council (the Council) is experiencing increasing pressure and challenge going forward in terms of a changed demand and expectations following Covid and the ever-increasing financial pressures and predicted funding gaps. The Council is preparing to procure a Delivery Partner that will support the Council’s three year transformation journey (BEST) to make the Council more modern, efficient, and fit for purpose whilst delivering sustainable financial savings. BEST is not about cutting services, but about transforming the way services are delivered and how the Council operates to achieve the best outcomes for our customers, staff and residents. In summary, the key aims are: Improved customer experience Enhanced experience for staff Improved efficiency and effectiveness following a Best Value approach Lot 1: BEST comprises 7 workstreams to Improve value for money, ensure effective delivery of customer and resident needs, and to improve organisational effectiveness: Best Service to Customers Best Use of Resources Best Use of Technology Best Value for Money Best Use of Assets Best Talent and Opportunity Best In Class Commissioning The Council has conducted a Restricted Procurement Procedure. Scope of Services To realise the vision and achieve the pace of change the Council recognises it needs support from an experienced Delivery Partner to support 5 of the above workstreams together with programme management support. Specific projects for delivery which require specialist partner expertise, including: (i) Workforce Blueprint (Job Families Model), Design and Implementation of Business Centres of Excellence, Transactions Hub, Corporate Business Support Functions (ii) Research, design and implement and alternative business support/admin operating model, creating centre of excellence, considering automation of processes and integrating of functions (iii) Category Management, Commissioning Framework, Networked Model of Commissioning and Communities First Modelling (iv) Customer Insight and Digitial Customer Services, automating end to end processes and paperless (v) Streamline Technical Architecture, Information Architecture and Support in the review of IT / Digital team service structures including job descriptions. The initial budget is circa £3million for the core deliverables as detailed in Schedule 2 ITT Specification however the successful Partner is expected to share via risk and reward for additonal benefits realised subject to the agreement of the Partner and Council. Cashable savings over the next 3 years are estimated to be circa Low £17.5m High £38.2m as detailed in the Strategic Business Case. However, the Council considers that with the support and expertise of a suitably experienced Delivery Partner, additional savings opportunities will be achievable, for which the Delivery Partner will be ‘rewarded’ for additional benefits realisation.