MFA, Email &SMS Campaigns and Multi Device Messaging
Published
Description
This is to alert interested parties that HM Revenue and Customs (HMRC) is going out to tender to meet its needs for the provision of Multi Factor Authentication, Email and SMS campaigns and Multi Device Messaging. Note this notice supersedes the previous OJEU ref: 2020/S 132-325171. Lot 1: The Authority is looking to identify a Supplier to take on and transform the existing services including; MFA SMS (OTP) and Voice Calling, outbound email and SMS capabilities (including multi device messaging), currently supported by multiple Suppliers. This new combined email and text service will be a part of a range of Communication Services that will support The Authority’s strategy of communicating with the right customer at the right time through the right channel. Currently approximately 94 million SMS, 8 million voice calls and 220 million emails are issued per annum on behalf of HMRC. The current scope for the SMS and Voice Calling as part of the Multi-Factor Authentication service is: •To send a unique six (6) digit access code to a customer. The Authority will be responsible for the creation and duration of the validity of any access code e.g. 15 minutes.; •The code must be sent to a landline or mobile via SMS (“transactional route”) or Voice; •The user could be in the UK or abroad (anywhere in the world); •The SMS is sent using a single unique short code / unique Sender ID associated with The Authority – this must be provided by the Supplier; The current scope for Email and SMS campaigns is to provide: •help and support to our customers •nudges and prompts •provide reassurance and prevent progress chasing; and •seek customer feedback to help improve our services. The successful Supplier must deliver the new service in two phases: Phase 1: Transition of the existing range of services to one service solution. Phase 2: We are looking to exploit the top quartile capabilities provided in the solution to develop new and innovative ways of communicating with our customers, whether that be on a 121 or 1 to many basis, in a way that work seamlessly and through standard interfaces where necessary with The Authority’s other Communication and Communication management services. HMRC requires potential providers to comply with the relevant essential requirements below or equivalent: a.) ISO-27001 Certification as accredited by UKAS or a comparable body, b.) Cyber Essentials Certification c.) Cyber Essentials Plus Certification d.) CHECK approved Pen Testers on an annual basis or such time as both Parties agree, for both internal and external system IP’s. Tested to OWASP latest guidelines e.) Cyber Risk Insurance. f.) Security Patch Management System h) data centres in the UK, with no data leaving the UK HMRC reserves the right to make services procured available to other publicly funded bodies including RCDTS, its wholly owned subsidiary company working on behalf of HMRC. **This contract is for a period of 24 months with approx. value of £6.5m with the provision to extend for a further 12 month term, total value of 24 month term with 12 month extension approx. £9.75m**
Timeline
Publish date
3 years ago
Award date
3 years ago
Buyer information
HM Revenue & Customs (HMRC)
- Contact:
- Baljinder Sall
- Email:
- baljinder.sall@hmrc.gov.uk
Explore contracts and tenders relating to HM Revenue & Customs (HMRC)
Go to buyer profileNotice topics
Source
"Find-a-Tender"To save this opportunity, sign up to Stotles for free.
Save in appTender tracking
Access a feed of government opportunities tailored to you, in one view. Receive email alerts and integrate with your CRM to stay up-to-date.
Proactive prospecting
Get ahead of competitors by reaching out to key decision-makers within buying organisations directly.
360° account briefings
Create in-depth briefings on buyer organisations based on their historical & upcoming procurement activity.
Collaboration tools
Streamline sales workflows with team collaboration and communication features, and integrate with your favourite sales tools.
Explore similar tenders and contracts
Browse open tenders, recent contract awards and upcoming contract expiries that match similar CPV codes.
- Awarded
Securelink Software as a Service
Nuclear Restoration Services Limited (Dounreay)33,836.93 GBPPublished 10 days ago
- Awarded
SLHD - Umbraco CMS Website Development, Cloud Hosting & Support
Doncaster Metropolitan Borough CouncilPublished 10 days ago
- Awarded
SLHD - Umbraco CMS Website Development, Cloud Hosting & Support
Doncaster Metropolitan Borough Council90,895 GBPPublished 10 days ago
- Awarded
Hybrid Mail
Barking, Havering and Redbridge University Hospitals NHS Trust640,000 GBPPublished 11 days ago
- Awarded
1692 Smart Messaging Service Renewal for NHS Coventry & Warwickshire ICB
NHS Arden and Greater East Midlands Commissioning Support Unit25,720 GBPPublished 12 days ago
Explore other contracts published by HM Revenue & Customs (HMRC)
Explore more open tenders, recent contract awards and upcoming contract expiries published by HM Revenue & Customs (HMRC).
- Awarded
Award of Digital Platforms Run (Platforms and Products)
HM Revenue & Customs (HMRC)305,690,000 GBPPublished 4 days ago
- Awarded
Award of Digital Platforms Run (Platforms and Products)
HM Revenue & Customs (HMRC)245,534,000 GBPPublished 12 days ago
- Awarded
SCS1 Programme Director, Unity Programme - New call off from existing framework
HM Revenue & Customs (HMRC)22,000 GBPPublished 14 days ago
- Awarded
Forensic DNA and Questioned Document Analysis Services Tender SR1600073655
HM Revenue & Customs (HMRC)580,000 GBPPublished 18 days ago
Explore more suppliers to HM Revenue & Customs (HMRC)
Sign upExplore top buyers for public sector contracts
Discover open tenders, contract awards and upcoming contract expiries of thousands of public sector buyers below. Gain insights into their procurement activity, historical purchasing trends and more.
- DEVON & SOMERSET FIRE & RESCUE SERVICE
- Sanctuary Housing Group
- NHS North East London CCG
- Scape Group Ltd
- Túath Housing Association Ltd
- Yorkshire 2019 Ltd
- National Grid Electricity Transmission plc
- Stansted Airport Ltd
- Health and Care Professions Council
- Lutterworth Town Council
- Cassiobury Junior School
- Palatine Primary School
Explore top sources for public sector contracts
Stotles aggregates public sector contract data from every major procurement data source. We ingest this data and surface the most relevant insights for our users. Explore our list of public sector procurement data sources below.