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Awarded

Audience Services (CF)

Published

Supplier(s)

Capita Business Services Ltd T/a Capita IT Enterprise Services

Value

35,000,000 GBP

Description

BBC Audience Services is the 'front door' for the public when contacting the BBC. The contact centre covers a wide range of services for the BBC - 17 in all - ranging from the high profile Complaints service (regulated by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light-hearted and heart-warming services (such as Enquiries or Appreciations). We are available to the public 24 hours a day, 7 days a week and 365 days a year, utilising various contact channels - both traditional (phone, webform, letters) and emerging (webchat, social media).

Timeline

Award date

6 years ago

Publish date

6 years ago

Buyer information

The British Broadcasting Corporation (BBC)

Contact:
Steven Letham
Email:
Steven.Letham@bbc.co.uk

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Notice topic

Call centre

Related topics

Telephone-answering services

Source

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