Awarded contract

Published 8 months ago

Multi Channel Contact Centre and Telephony Service

10 suppliers have saved this notice.

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Buyer

Social Security Scotland

Value

22,517,000 GBP

Current supplier

Vodafone Ltd

Description

Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform. Lot 1: Provision of a multi channel cloud based contact centre platform and the telephony associated with the platform.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Chief Executive

Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Programme Director Social Security

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Deputy Director Disability Operations

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

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CPV Codes

79512000 - Call centre

64210000 - Telephone and data transmission services

79510000 - Telephone-answering services

64216000 - Electronic message and information services

64215000 - IP telephone services

64214000 - Dedicated-business telephone network services

64213000 - Shared-business telephone network services

64212000 - Mobile-telephone services

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