Product Delivery (PM, DM, BA) and Data (Performance Analysis) Job Family

Description

Summary of the work A supplier/consortium who can provide appropriate Product and Delivery job family and Data job family capability/expertise to deliver outcomes across the Teaching Workforce Directorate portfolio to build and iterate high-quality services from Inception through to Live, working in multi-disciplinary blended teams with other suppliers and civil servants. Expected Contract Length Two years with option to extend up to six months if required, subject to governance and approvals. Latest start date Monday 14 March 2022 Budget Range Up to £4,600,000 Budget approval is subject to Cabinet Office spending controls, service assessments and DfE governance. Each Statement of Work (SOW) will outline the work required, associated budget and payment approach. Suppliers will need to provide clear costs to enable tracking. DfE does not commit to any minimum spend. Why the Work is Being Done The portfolio supports the Department’s Teacher Recruitment and Retention Strategy, published in January 2019. This sets out the Government's priorities for making sure a career in teaching continues to be attractive, sustainable, and rewarding. The Government’s vision is for all our young people to have access to a world-class education – no matter where they are from or their background. The key to accessing a world-class education is the teacher in the classroom. Problem to Be Solved We know many people have a desire to become a teacher, but not enough have the chance to try it out, with many put off by the long and complicated application process. Also, teachers at the start of their careers don’t always get the support needed to build successful careers, and too many end up leaving. We are transforming the way people become teachers and the support they receive at each step of their career. This involves developing and iterating integrated services that: • encourage people to consider teaching, get school experience, including in Further Education, and then apply for a postgraduate teacher training course. • register trainee teachers and provide financial support helping them train. • help find teaching jobs and early career development with extra professional support. • claim financial support offered to retain teachers in hardest to fill subjects. • access professional qualifications (NPQs) to develop in role/progress to leadership positions. • help people retrieve their Teacher Reference Number and other professional qualifications information. • access pensions support. With these services in house, we expect to be able to transform how we use performance data to improve services, policies and gather policy insights. Who Are the Users Our users are prospective and current teachers, schools, colleges, and training providers. For candidates this includes requesting further information on the steps to become a teacher including training, funding, and understanding how to start their career. For teachers this includes supporting them through the various phases of their career, including applying for vacancies, applying for retention payments online, supporting continuous professional development, and receiving their pension as a retiree. For schools, colleges, and training providers this includes improving their user experience and reducing administrative burdens. Examples include: • As a teacher in my early career, I may need to claim early-career payments. • As a candidate teacher I need to understand Initial Teacher Training provision to gain the qualifications needed. • As a School Leader I need to collect and supply information about teachers, in order to drive the service. We also support internal users with the data needed to inform policy changes and interventions, as well as quickly and efficiently report on performance for our stakeholders. The portfolio's aim is to drive the delivery of user-centred policies and services that support the journey to becoming a teacher and developing a teaching career. Early Market Engagement A pre-market engagement event was held in September 2022 to provide suppliers with more detailed background on the requirements. We have since developed our procurement strategy following feedback from suppliers and recent Government announcements. A presentation has been shared and is available on request and the slides set out the updated plans for the same requirements. Work Already Done Teacher Services supports digital services including: ● Get into Teaching Get tailored guidance in your inbox | Get Into Teaching GOV.UK (education.gov.uk) ● Apply for Teacher Training Create an account or sign in - Apply for teacher training - GOV.UK (apply-for-teacher-training.service.gov.uk) ● Teacher Vacancies Service Find a job in teaching - Teaching Vacancies - GOV.UK (teaching-vacancies.service.gov.uk) ● Find Postgraduate Teacher Training Courses Find postgraduate teacher training courses - GOV.UK (www.gov.uk) ● Claim additional payments for teaching: https://www.claim-additional-teaching-payment.service.gov.uk/additional-payments/landing-page Existing Team The successful supplier/consortium will deliver outcomes specifically in relation to the DDaT Profession Capability Framework Job Families for Product & Delivery and for Data (Performance Analysis) in alignment with the Teacher Services programme. Typical size for a product team is up to ten, with skills mix such as Product Manager, Delivery Manager, Business Analysts, Developers, Policy Designers, User Research and Designers, with support from Technical Architects & DevOps. You will work with internal DfE staff and other suppliers from a range of disciplines including architecture; security, policy, user experience, service design, software development, finance and commercial to deliver the outcomes. Current Phase Not applicable Skills & Experience • Demonstrate experience of successfully creating product and service visions, and converting them into scoped, deliverable work. • Demonstrate recent experience of prioritising outcomes, creating robust user stories and roadmaps for development teams. • Describe recent experience of taking products and services successfully through different phases of the delivery lifecycle including successfully delivering to formal governance and assurance processes. • Detail recent experience of agile delivery in a multi-programme digital, data and technology driven environment, delivering products and services across multiple teams in a highly regulated industry • Demonstrate recent experience and knowledge of providing delivery and analysis capabilities that have improved outcomes for users and delivered policy intent. • Evidence placement of skilled specialists to the standard required by the SOW, who met deliverables and contractual obligations while reacting to changing demand/working to short lead times for meeting deliverables. • Detail recent evidence of extensive coaching, building capability and upskilling of in-house resources. • Demonstrate recent experience of providing delivery of mid-level and/or senior analysis capabilities (specifically Business, Data and Product Analysis) to support design and improvement of digital solutions. • Detail evidence of effectively communicating actionable insights and findings. • Describe recent experience delivering new data platforms on cloud, covering ingestion, transformation, validation, matching and storage. • Detail recent experience of providing services to develop high standards of analytical artefacts. Nice to Haves • Evidence of designing services within environments with multifaceted supply and delivery chains. • Detail recent experience of implementing best practice in new product or service development to plan and put service improvements into operation. • Detail recent evidence that your organisation promotes a collaborative culture, and you can demonstrate where you have successfully worked as part of a multi supplier team. Work Location Remote working and DfE sites such as London, Manchester, Coventry, Bristol, and Nottingham. One primary location will be detailed in each SOW. Some co-locating will be required. Working Arrangments Day to day delivery will be governed by standard agile methodology, with appropriate ceremonies to be undertaken. The work will be primarily within blended teams. By default the SOW will be inside IR35, but some may be outside, and we will seek both inside and outside rates. Scope and prioritisation of work is decided by the Product Owner with input from the Senior Responsible Owner. A requirement of each SOW will be to improve DfE internal capability via knowledge transfer. Security Clearance All supplier staff need Baseline Personnel Security Standard clearance. Any enhanced security requirements will be detailed in the SOW. Suppliers must complete a supplier security assurance form. All work must be conducted securely in the United Kingdom. DfE will not sponsor higher security clearance than is necessary for the SOW. Additional T&Cs Standard Framework and Call-Off Terms and Conditions apply. Suppliers must comply with the General Data Protection Regulation (GDPR) May 2018; Data Protection Act 2018; Law Enforcement Directive and any subsequent amendments to date including providing sufficient guarantees to meet GDPR requirements in line with Procurement Policy Note 02/18 May 2018. Expenses must comply with DfE Travel and Subsistence Policy. Primary work locations stated in SoWs will not attract expenses. No parking is available. Contract and Supplier Management will form a key part of governance and suppliers will be expected to cooperate, fostering healthy working relationships and quality delivery. No. of Suppliers to Evaluate 5 Proposal Criteria • Detail recent experience and knowledge of providing product vision and delivery capabilities that have improved outcomes for users and delivered policy intent. (4.5%) • Detail recent experience of defining and implementing a product vision from early scoping to delivery of mature services, using performance data to inform agile artefacts. (4.5%) • Detail experience of using a range of agile tools, methodologies, and techniques working in blended multi-team agile programmes. (4.5%) • Detail recent experience with multi-vendor teams across multiple projects on high profile complex, multi-stakeholder digital, data and technology programmes. (4.5%) • Detail evidence of your ability to scale up and down at pace according to demand, with particular reference to resources which meet inside IR35 criteria. (4.5%) • Explain and evidence your processes for on-boarding, training and retaining resources in a competitive marketplace, which meet our requirements for inside IR35 engagements. (4.5%) • Detail recent experience in delivery and analysis, to deliver new analytical data platforms, data pipelines and visualisation, and the changes in stakeholder behaviour, and outcomes that resulted from this. (4.5%) • Detail recent experience of providing analysis services for development, and agile delivery of mature digital products/services to a high quality. (4.5%) • Detail recent experience of working in partnerships with organisations to understand capability and capacity needs and ensure the right skills are delivered and effectively embedded. (4.5%) • Provide evidence of effective communication across organisational, technical, and political boundaries, understanding a complex, and often politicised context. (4.5%) Cultural Fit Criteria • Describe your methodology for capability building, training, coaching, contributing to communities of practice for clients, and general knowledge transfer throughout the contract term. (3.4%) • Describe experience of working in teams with policy colleagues, influencing, informing and delivering policy intent. (3.3%) • Describe how your organisational culture will fit with DfE / Teacher Services. (3.3%) • (Social Value). Provide evidence of your approach to diversity and inclusion to identify and tackle inequality in employment, skills and pay (3.4%) • (Social Value). Provide evidence of your approach to, and your ability to, manage your team's wellbeing (3.3%) • (Social Value). Detail your approach and commitment to the long-term sustainability of product approaches and digital delivery within the public sector or similar (3.3%). Payment Approach Capped time and materials Assessment Method • Case study • Work history • Reference • Presentation Evaluation Weighting Technical competence 45% Cultural fit 20% Price 35% Questions from Suppliers 1. Who is the current incumbent? Cadence Innova, Foundry 4 (TPXImpact) and Farsight Consulting 2. Can you confirm latest start date is Monday 14 March *2023*. There seems to be an error in your listing. Yes, Monday 14th March 2023 is the start date. 3. Could you please supply a link to the pre-market engagement material and associated presentation. All suppliers on the framework were sent the pre-engagement slides on Wednesday 7th December. The slides were sent from the following email address: matthew.jackson@education.gov.uk 4. Do you have an indicative timeline for this procurement? The current plan is to notify shortlisted suppliers on Friday 13th January. Details, timelines and templates will be provided to shortlisted suppliers when they are invited to stage 2. Shortlisted suppliers will have a minimum of 2 weeks to respond at stage 2.These dates are subject to change. 5. We have not previously received the pre-engagement/ presentation material as a DOS framework supplier. Could you please advise how to request the material? All suppliers on the framework were sent the pre-engagement slides on Wednesday 7th December. The slides were sent from the following email address: matthew.jackson@education.gov.uk 6. Can you please define a timeframe for the term “recent experience/evidence” used across a number of the questions? As a guide, within the last two years. 7. Can you please confirm what you define as “the standard” in question 6. Does this relate to the alignment of skilled specialists to DDaT roles or another definition that will be defined in each SOW? The representatives supplied should have the commensurate DDaT skills and commensurate DDaT SFIA Level to deliver the deliverables as set out within each SOW. 8. Can you please define the capitalised term Product Analysis in question 8? Are you defining this as a job role outside of the DDaT framework? We are seeking analysis capabilities within the Product and delivery job family and the Data job family DDaT Profession Capability Framework. This will be data, performance and business analyst capabilities. 9. Does question 11 pertain to experience of providing products/services that are by their nature analytical, or is it to provide analysis capability within products/services in order to manage their performance, or is to provide “people as a service” who can develop standards and analysis artefacts? We are seeking a supplier who can provide analysis capabilities and services. This will include developing standards and creating artefacts. 10. For essential criteria “Detail recent experience of agile delivery in a multi-programme digital, data and technology driven environment, delivering products and services across multiple teams in a highly regulated industry” can you confirm the relevance of ‘a highly regulated industry’ to this DfE tender, we want to make sure we fully understand the DfE requirement. Public Sector or equivalent highly regulated industry. 11. How will you assess price on supplier tenders, particularly given you will request rate cards for both inside and outside IR35 working? Details will be provided to shortlisted suppliers when invited to stage 2. 12. Can you advise on your procurement timetable for first round review, second round presentation and contract award? Stage 1 shortlisting outcome is scheduled for Friday 13th January. Presentation week is scheduled for week commencing the 13th FebruaryContract award is scheduled for between the 14th and 27th March.All of these dates are subject to change. 13. To help us plan, can you advise on the likely word count for the second round proposal and duration of the presentation? Second stage instructions will be provided to shortlisted suppliers when invited to stage 2. Presentations will be 40 minutes with 30 mins available for Q&A afterwards. Word Counts will be finalised nearer the time and will reflect the weightings. 14. By ‘services’, do you mean people/resources? This depends on the context. In some parts of the opportunity "Services" may refer to the services provided by the Supplier to the Buyer, which are delivered through the supplier's people/resources. In other places "Services" may refer to the Digital Services which DfE provides to end users including Teachers, for example Teaching Vacancies Service. 15. Can you give an example of the types of artefacts you mean? As a guide, the standard agile artefacts. 16. Can you clarify what do you mean by ‘supply chain’ in this context. Is is the suppliers providing people/resources? We are looking for evidence from suppliers of their commitment to supply chain resilience. 17. Please can you provide your understanding of a ‘Service vision’, in relation to this question:‘Demonstrate experience of successfully creating product and service visions, and converting them into scoped, deliverable work.’ One that successfully delivers to users and their needs. 18. Within our individual 100-word responses, would you like to see one, more detailed example or multiple examples with less detail? As a guide, one detailed example - however this is not prescriptive and this is the bidder's choice. Assessors will be looking for an emphasis on quality outcomes that reflect the asks, more so than quantity. 19. Can you please confirm your understanding of the question below and what you are looking for suppliers to demonstrate:‘Evidence of designing services within environments with multifaceted supply and delivery chains’ Teachers Services works in a multidisciplinary agile way and our delivery teams include a diverse range of suppliers and also permanent DfE staff 20. Re: “Evidence of designing services within environments with multifaceted supply and delivery chains”...please can you confirm that you mean ‘supply and delivery chains’ for digital products/services? We are referring to supply and delivery chains for digital products/services. 21. Can you clarify if you mean that the specialists being brought into the team as a response to a change from the original SoW? Or, that specialists already in the team respond to change? We are seeking a supplier who can provide representatives who will successfully deliver SOW deliverables whilst effectively responding to change. 22. Are there any specific themes or examples you’d like to see within suppliers’ responses? We are not prescriptive on the examples or themes. This is the bidder's choice 23. Can you please provide your understanding of a ‘highly regulated industry’? An industry / business that is controlled or governed by government legislation, one example being the public sector. 24. In relation to the question below, what types of artefacts are you looking for suppliers to demonstrate? ‘Detail recent experience of providing services to develop high standards of analytical artefacts.’ As a guide, the standard agile artefacts. It is the Bidder's choice which ones they use. 25. Q4 : Could you explain why you want examples from a highly regulated industry – what aspects or regulation should we focus on? To demonstrate the ability to successfully deliver in a complex, and often politicised industry that is controlled or governed by government legislation. It is the Bidder's choice which aspects or regulations they use. 26. Q3: Could you elaborate on the formal governance and assurance processes you want us to adhere to? It is the Bidder's choice how they example, and which examples they use, when demonstrating how they can deliver to formal governance and assurance processes. 27. Nice to have Q1 – Please could you explain what you mean by multifaceted delivery and supply chains? Teachers Services works in a multidisciplinary agile way and our delivery teams include a diverse range of suppliers and also permanent DfE staff.