SPISN/0310_Enterprise IT Target Architecture - End User Services (Edge)

Description

The nature of this competitive edge requires industry partners to operate as part of a collaborative joint mission approach to maximise the effectiveness of the whole force, where technical risk is managed at the highest level. Operating in the SECRET Domain, the service will predominantly be UK based, but will operate globally. This creates opportunities for a combined problem centric approach to solving challenges at pace, experimenting with innovative solutions, as well as traditional support requirements. The supplier is expected to support the current estate as well as working with The Authority towards technical refresh for approximately 5,500 end users across fixed UK locations and overseas deployments. This service must be provided as part of the service specification, which will be included within the Request for Solution document that will be provided to all companies who pass the Pre- Selection Questionnaire (PSQ). The Contractor is further expected to provide, and work collaboratively with The Authority, and other suppliers (in accordance with the Enterprise Target Architecture): Act as a mission partner and managed service provider Support to deployed users Solution design and supporting artefacts Working in alignment with The Authority and the user group Procurement, testing, building and deployment of all end user devices and the relevant supporting artefacts Migration of existing applications and support of the applications once moved onto the new platform, including necessary interfaces with suppliers and teams where needed Provide L2/L3/L4 support for all elements of the service line Deployment and management of a unified communications solution The initial Contract duration is estimated to be for a period of 5 years with 2 x 1 option years.