Awarded contract

Published 9 months ago

BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

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Buyer

Westminster City Council

Value

99,000 GBP

Close date

2026-01-13

Description

Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

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Product / service

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Supplier requirements

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