BT408 - Customer Diagnostic (Westminster 2030 - Fit for the Future)

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Buyer

Westminster City Council

Value

99,000 GBP

Close date

2026-01-13

Description

Westminster City Council has awarded the contract to deliver a Customer Diagnostic. Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.

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Product / service

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Contract structure

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Organisation mentioned

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Supplier requirements

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Deputy Chief Executive/Bi-Borough Exec Dir ASC

Deputy/Assistant Chief Officer

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Executive Director of Finance & Resources

Top Level Director

Redacted

redacted@redacted.co.uk

+44 01234 567 890

Bi-Borough Executive Director: Children's Services

Top Level Director

Queen's University Belfast

448,500 GBP

Published 12 days ago

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