Maternity and Neonatal Patient Reported Experience Measure

Description

NHS England would like to inform the market of its intention, subject to approval, to commission a Maternity and Neonatal Patient Reported Measure Service using the following Dynamic Purchasing System:<br/><br/>Crown Commercial Service - RM6126 - Research and Insights DPS. https://www.gca.gov.uk/agreements/RM6126<br/><br/>To note market engagement which has now been completed was published via a UK2 notice published on 24.2.2026 - 2026/S 000-016595 Lot 1: The Maternity and Neonatal Patient Reported Experience Measure (MatNeo PREM) responds to a commitment in the Ten-Year Health Plan that “a new PREM…enables all women and families to provide feedback on their care from summer 2026 onwards”. <br/><br/>The service will require a provider to develop an interim approach that enables all maternity and neonatal service users to receive a PREM questionnaire in a range of languages and formats, with responses to be collected centrally and made available in near real-time.<br/><br/>The appointed supplier will be required to understand and provide the support and guidance Trusts need to equip them with skills and knowledge to successfully implement PREM. This could include, providing Trusts with training and information and offering a helpline for technical support as well as co-producing (with service users) a communication strategy and materials to promote the PREM for service users.<br/><br/>This interim solution will ensure that:<br/><br/>- PREM questionnaire is available to all service users. <br/>- PREM is available in different languages. <br/>- Trusts can use the data from PREM responses to make improvements to care. Additional information: NHS England would like to inform the market of its intention, subject to approval, to commission a Maternity and Neonatal Patient Reported Measure Service using the following Dynamic Purchasing System:<br/><br/>Crown Commercial Service - RM6126 - Research and Insights DPS. https://www.gca.gov.uk/agreements/RM6126<br/><br/>To note market engagement which has now been completed was published via a UK2 notice published on 24.2.2026 - 2026/S 000-016595<br/><br/>The intention, subject to approval will be to run a competition via the DPS in early May 2026.