Market Engagement: Unexplained Delay Software Solution

Description

ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide software to investigate unattributed subthreshold delay and well as attributed unexplained delay. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and may engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Friday 3rd October 2025. ScotRail are conducting market engagement to understand the capabilities of potential suppliers to provide Unexplained Delay Software package. Unattributed and unexplained delay accounts for 0.5% and 0.6% of all Scotland Train Performance Measure failures for the year 24/25. Insight into these delays are key to improving performance as traditional delay investigation methods have not resulted in any improvement in these categories. We invite suppliers to review the information provided and complete a short questionnaire via our Wax Digital e-sourcing portal which can be accessed here - https://scotrail.wax-live.com/S2C/DisplayModules/TradeModules/Negotiations/Opportunities/ListEvents.aspx ScotRail will review the information provided and may engage further with suppliers who have the relevant experience and capabilities. This assessment will shape our strategy and tender documents for the future of these services. The deadline for submitting your completed questionnaire is by 12pm Friday 03 October 2025.